# Pending actions **URL:** \ **Category:** Product Support\ **Created:** [November 22, 2021, 2:38pm UTC](https://forum.mautic.org/t/pending-actions/21721 "2021-11-22T14:38:47Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![mojo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mojo/32/543_2.png) [@mojo](https://forum.mautic.org/u/mojo)\ **Post date:** [November 22, 2021, 2:38pm UTC](https://forum.mautic.org/t/pending-actions/21721/1 "2021-11-22T14:38:47Z")
My Mautic version is: 3.3.4 My problem is: Pending actions in campign I have a simple campaign, the data of which comes from the selected form. The user fills in the form and the campaign has 3 tasks: add 5 points, change tag and segment. 6 users completed the form a few days ago. In the “action” field you can see the picture below and the campaign has not been carried out all the time, but it is “Pending actions” [![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e20db0244e2b67daf5fbfa3bb7d5682ce3100297.jpeg)](https://ibb.co/m0FRWLy) > **[sd](https://ibb.co/m0FRWLy)** > > Image sd hosted in ImgBB Why? What exactly does “Pending actions” mean and what are we waiting for? The cron is executed. /opt/alt/php70/usr/bin/php /home/xxx/domains/xxx/public\_html/bin/console mautic:segments:update /opt/alt/php70/usr/bin/php /home/xxx/domains/xxx/public\_html/bin/console mautic:campaigns:update /opt/alt/php70/usr/bin/php /home/xxx/domains/xxx/public\_html/bin/console mautic:campaigns:rebuild /opt/alt/php70/usr/bin/php /home/xxx/domains/xxx/public\_html/bin/console mautic:campaigns:trigger /opt/alt/php70/usr/bin/php /home/xxx/domains/xxx/public\_html/bin/console mautic:emails:send /opt/alt/php70/usr/bin/php /home/xxx/domains/xxx/public\_html/bin/console mautic:email:fetch /opt/alt/php70/usr/bin/php /home/xxx/domains/xxx/public\_html/bin/console mautic:social:monitoring /opt/alt/php70/usr/bin/php /home/xxx/domains/xxx/public\_html/bin/console mautic:iplookup:download /opt/alt/php70/usr/bin/php /home/xxx/domains/xxx/public\_html/bin/console mautic:webhooks:process ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [November 22, 2021, 3:40pm UTC](https://forum.mautic.org/t/pending-actions/21721/2 "2021-11-22T15:40:54Z")
Have you checked your logs for any errors: 1. Check inside Mautic → Settings → System Settings → Logs 2. Check your web server logs there should be a file (if configured correctly) mautic.error also try I would go and try run the jobs manually from the terminal /mautic/app/console mautic:campaigns:update -i [the number of your campaign] /mautic/app/console mautic:campaigns:trigger -i [the number of your campaign] and then check all your logs again ---
**Author:** ![mojo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mojo/32/543_2.png) [@mojo](https://forum.mautic.org/u/mojo)\ **Post date:** [November 23, 2021, 2:38pm UTC](https://forum.mautic.org/t/pending-actions/21721/3 "2021-11-23T14:38:07Z")
> Have you checked your logs for any errors: The only entry in the logs is an error related to the new version and update procedure. [11/23/2021 15:05:24] mautic.ERROR: UPDATE CHECK: Could not fetch a release list: 403 (rate limit exceeded) Not my, but the same error \> for more info: [An error occurred while checking for updates](https://forum.mautic.org/t/an-error-occurred-while-checking-for-updates/18759) However, this is a completely different matter > Check your web server logs there should be a file (if configured correctly) mautic.error > I don’t have such a file. > Do you know a more precise location? > also try I would go and try run the jobs manually from the terminal > Okay, I have to try ---
**Author:** ![mojo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mojo/32/543_2.png) [@mojo](https://forum.mautic.org/u/mojo)\ **Post date:** [November 24, 2021, 6:02pm UTC](https://forum.mautic.org/t/pending-actions/21721/4 "2021-11-24T18:02:01Z")
> /mautic/app/console mautic:campaigns:update -i [the number of your campaign] My Mautic version is: 3.3.4 so i use /bin I used php bin/console mautic:campaigns:update php bin/console mautic:campaigns:trigger Nothing has changed ☹ and still “pending” I created a new campaign and several users filled it with data No change, still “pending” ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [November 24, 2021, 7:48pm UTC](https://forum.mautic.org/t/pending-actions/21721/5 "2021-11-24T19:48:49Z")
Okay, but what answer you got after the command was executed? ---
**Author:** ![mojo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mojo/32/543_2.png) [@mojo](https://forum.mautic.org/u/mojo)\ **Post date:** [November 25, 2021, 6:09pm UTC](https://forum.mautic.org/t/pending-actions/21721/6 "2021-11-25T18:09:09Z")
I noticed something. Everything worked up to 3.2.4 (previous campaigns and segments still work) after upgrading to 3.3.4 a few things don’t work. New campaigns and segments created in 3.3.4 do not work I don’t think the cron is running, although it is done correctly and there are no bugs. I think I need to upgrade to the next 4.x version ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [November 26, 2021, 6:37am UTC](https://forum.mautic.org/t/pending-actions/21721/7 "2021-11-26T06:37:10Z")
You clearly have a cronjob issue. The mautic:campaigns:trigger cronjob is not working. Joey ---
**Author:** ![mojo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mojo/32/543_2.png) [@mojo](https://forum.mautic.org/u/mojo)\ **Post date:** [November 26, 2021, 10:49am UTC](https://forum.mautic.org/t/pending-actions/21721/8 "2021-11-26T10:49:57Z")
Thank you for your help. I found a bug Use of syntax php /home/yyy/domains/xxx/public\_html/bin/console mautic: campaigns: trigger was a mistake ☹ I use /opt/alt/php74/usr/bin/php /home/yyy/domains/xxx/public\_html/bin/console mautic: campaigns: trigger However, in cron, I had the wrong php version invoked /opt/alt/php70/usr/bin/php ☹ When i use /opt/alt/php74/usr/bin/php it’s works 😉 After the change, everything seems to work, because many things and activities have been completed. Thank you.