# Pipedrive Plugin won't install **URL:** \ **Category:** Product Support\ **Created:** [January 24, 2024, 7:54pm UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649 "2024-01-24T19:54:19Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![advantising](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/advantising/32/6591_2.png) [@advantising](https://forum.mautic.org/u/advantising)\ **Post date:** [January 24, 2024, 7:54pm UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/1 "2024-01-24T19:54:19Z")
**Your software** My Mautic version is: 5.0.2 My PHP version is: 8.1 My Database type and version is: **Your problem** Hi Community! Has anybody had success with the new Pipedrive plugin for Mautic 5? I just installed Mautic 5, uploaded the **MauticPipedriveBundle** (named exactly like this) folder into the /plugins directory on the server and cleared the cache. But when I click on the “Install/Upgrade Plugins” button in Mautic, nothing happens (“0 new plugins were installed”). I scanned through the documentary, YouTube and forums, but it got me nowhere. Does anybody have a clue what I’m missing? I’m sure the error is on my side. These errors are showing in the log: empty Steps I have tried to fix the problem: renamed the folder, reinstalled Mautic 5, extracted on the server and on desktop (as if this would make much difference anyway) Any help is MUCH appreciated! Sebastian ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [January 25, 2024, 10:58am UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/2 "2024-01-25T10:58:59Z")
Hi @advantising and welcome to the community! 1. Did you clear the Mautic cache fully? 2. Did you check if the [file / folder permissions](https://docs.mautic.org/en/5.x/troubleshooting/file_ownership_permissions.html) are correct, after you uploaded the plugin into the directory? 3. cc @npracht in case you folks can help here! ---
**Author:** ![advantising](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/advantising/32/6591_2.png) [@advantising](https://forum.mautic.org/u/advantising)\ **Post date:** [January 25, 2024, 11:04am UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/3 "2024-01-25T11:04:47Z")
Hi! @silavapi and thanks for getting back. I checked the folder permissions and concerning the cache: I’m actually not quite sure, I do get an error message: ![11111](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/92be8f8420509f2113ed6d5b8fb102f6190d8409.jpeg) Note: Mautic 4 is also still installed in a different folder, if that makes a difference ---
**Author:** ![advantising](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/advantising/32/6591_2.png) [@advantising](https://forum.mautic.org/u/advantising)\ **Post date:** [January 26, 2024, 7:16am UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/4 "2024-01-26T07:16:31Z")
So I tried to install the Plugin at another client yesterday, same Mautic version (5.0.2), but everything else is different (differnt host etc.), but exactly the same problem! Has nobody encountered this yet? I will share my installation steps for you, maybe someone can spot the mistake: 1. Download the ZIP on Github 2. Upload the folder in /plugins, then extract, then rename correctly: 3. clear the Cache (I alternatively also tried to upload the folder immediately after Mautic 5 installation and before I even clicked on “Install plugins” for the first time See screenshot in the above post What’s going on here? Does anybody have a clue? I don’t even understand the error message in the terminal. best, Sebastian ---
**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Post date:** [January 26, 2024, 11:16am UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/5 "2024-01-26T11:16:38Z")
Try to clear the cache with the command below (from mautic root directory) ```auto rm -rf var/cache/dev/* var/cache/prod/* ``` then reload the plugins ---
**Author:** ![ricfreire](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ricfreire/32/14973_2.png) [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Post date:** [January 26, 2024, 11:30am UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/6 "2024-01-26T11:30:24Z")
Hi @advantising, I remember that @lenonleite and I were attempting to help you with your issue. One question: does that plugin work for version 5? I recommend installing it on a v4 instance to test it out, or checking its information to see if there’s any mention of compatibility with the v5. Best of luck, Ricardo ---
**Author:** ![advantising](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/advantising/32/6591_2.png) [@advantising](https://forum.mautic.org/u/advantising)\ **Post date:** [January 28, 2024, 8:38am UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/7 "2024-01-28T08:38:44Z")
Hi again!! @mzagmajster thanks for the try, I tried the command: ![Bildschirm­foto 2024-01-28 um 09.35.24](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1f38c606147b7bd6872c7ee6980a03c32691dedf.png) Didn’t work though: ![Bildschirm­foto 2024-01-28 um 09.35.33](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e4f3714a7a5b4f3ed8167aac11ea18ac0dd55230.jpeg) Hey @ricfreire I was assuming it should work with Mautic 5, since it is described here: [Exciting News: A New Integration Plugin for Pipedrive CRM - Mautic Community](https://www.mautic.org/blog/integrator/exciting-news-new-integration-plugin-pipedrive-crm) best, Sebastian ---
**Author:** ![advantising](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/advantising/32/6591_2.png) [@advantising](https://forum.mautic.org/u/advantising)\ **Post date:** [January 31, 2024, 12:28pm UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/8 "2024-01-31T12:28:02Z")
So nobody hat this problem before? It’s too bad, I had to kill Mautic and switch to Pipedrive for 2 clients entirely, I hope I can still offer it as a tool for future CRM solutions ☹ ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [February 1, 2024, 10:46pm UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/9 "2024-02-01T22:46:13Z")
Actually its not written there, that M5 version is ready. It’s written that there will be no community plugin in M5. I think nobody upgraded to M5 without checking if plugins are ready for M5. Please handle the M5 version with caution in production, as important features are being rolled out continuously, like feedback loops, transactional mail improvements, etc. As you mentioned you are reselling Mautic - if stability is important for you, consider donating part of your income to this project. ---
**Author:** ![fabioedu](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/fabioedu/32/2156_2.png) [@fabioedu](https://forum.mautic.org/u/fabioedu)\ **Post date:** [August 22, 2024, 8:48pm UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/10 "2024-08-22T20:48:51Z")
The plugin only works with the Mautic installation made by webmacanik. Give up trying. It was already made for this purpose. ---
**Author:** ![npracht](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/npracht/32/240_2.png) [@npracht](https://forum.mautic.org/u/npracht)\ **Post date:** [August 27, 2024, 12:04pm UTC](https://forum.mautic.org/t/pipedrive-plugin-wont-install/30649/11 "2024-08-27T12:04:47Z")
Hi @fabioedu, Thank you for your message. Nevertheless this is a wrong information you are providing. The plugin is aim and built to be used by Mautic Community users. I invite you to open an issue on the repository directly and we’ll give a look at it 🙂 > **[GitHub - Webmecanik/mautic-pipedrive-bundle: Pipedrive CRM integration for Mautic Community....](https://github.com/Webmecanik/mautic-pipedrive-bundle)** > > Pipedrive CRM integration for Mautic Community. Looking for a Mautic hosted and stable version? Click link above.