# Please!! Can somebody help me? **URL:** \ **Category:** Product Support\ **Created:** [January 13, 2016, 8:00am UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225 "2016-01-13T08:00:13Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![yasserb](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@yasserb](https://forum.mautic.org/u/yasserb)\ **Post date:** [January 13, 2016, 8:00am UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/1 "2016-01-13T08:00:13Z")
I have created a conversation **around 2 weeks ago** here: [https://www.mautic.org/community/index.php/1400-problems-managing-bounced-emails/](https://www.mautic.org/community/index.php/1400-problems-managing-bounced-emails/) There I mention an issue I am having managing bounced emails, but **for some reason it has been totally ignored**. Could somebody please help me to solve that issue so I can start using Mautic. Thanks in advance! ---
**Author:** ![yasserb](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@yasserb](https://forum.mautic.org/u/yasserb)\ **Post date:** [January 13, 2016, 8:00am UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/2 "2016-01-13T08:00:13Z")
I have created a conversation around 2 weeks ago here: [https://www.mautic.org/community/index.php/1400-problems-managing-bounced-emails/](https://www.mautic.org/community/index.php/1400-problems-managing-bounced-emails/) There I mention an issue I am having managing bounced emails, but for some reason it has been totally ignored. Could somebody please help me to solve that issue so I can start using Mautic. Thanks in advance! ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [January 13, 2016, 11:04am UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/3 "2016-01-13T11:04:14Z")
I’d like to help you, but the bounced email configuration isn’t my cup of tea. But what output do you get when you run the commands via SSH? Do you have any PHP error message in the server and Mautic logs? ---
**Author:** ![yasserb](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@yasserb](https://forum.mautic.org/u/yasserb)\ **Post date:** [January 13, 2016, 12:11pm UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/4 "2016-01-13T12:11:28Z")
Hi, and thank you very much for replying. Actually the mautic/app/logs folder is empty. And after I run (mautic/app/console mautic:fetch:email) from the command line I get this, (even though there are emails in the inbox): 0 emails processed for {[mail.mydomain.com:143/imap/tls/novalidate-cert](http://mail.mydomain.com:143/imap/tls/novalidate-cert)}INBOX\_correo-mautic-bounces@mydomain.com 0 emails processed for {[mail.mydomain.com:143/imap/tls/novalidate-cert](http://mail.mydomain.com:143/imap/tls/novalidate-cert)}INBOX\_correo-mautic-unsubs@mydomain.com Any idea on what could be the issue? Thanks in advance ---
**Author:** ![smitione](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@smitione](https://forum.mautic.org/u/smitione)\ **Post date:** [January 13, 2016, 12:37pm UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/5 "2016-01-13T12:37:24Z")
You probabli don’t have enabled de IMAP extention at php. I was facing the same problem and it was fixed whe i enabled it. Also, try using port 993 with SSL novalidate cet. Hope that it helps ---
**Author:** ![smitione](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@smitione](https://forum.mautic.org/u/smitione)\ **Post date:** [January 13, 2016, 4:06pm UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/6 "2016-01-13T16:06:20Z")
try this: 1)- remove email account 2)- Create a new one with DIFERENT NAME and PASSWORD 3)- Use it for a test, send a new email with bounce and check if is it retrived. If is not, try to recreate your MAUTIC cron jobs. That CRON JOB is required to handle bounceback: Fetch and Process Monitored Email If using the Bounce Management, php /path/to/mautic/app/console mautic:fetch:email ---
**Author:** ![smitione](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@smitione](https://forum.mautic.org/u/smitione)\ **Post date:** [January 13, 2016, 4:11pm UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/7 "2016-01-13T16:11:01Z")
Also, take a look to that post: [https://www.mautic.org/community/index.php/1501-email-bounces/0#p6105](https://www.mautic.org/community/index.php/1501-email-bounces/0#p6105) ---
**Author:** ![yasserb](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@yasserb](https://forum.mautic.org/u/yasserb)\ **Post date:** [January 13, 2016, 4:28pm UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/8 "2016-01-13T16:28:51Z")
@smitioneThank You Very Much for your comments. I do have activated the IMAP extention at php. It seems the issue was that I needed to use port 993 with SSL novalidated cert (as you mentioned above) BIG THANKS! Now, I see the email is being fetched when I run app/console mautic:fetch:email command. However, for some reason the app/console mautic:list:update command is not updating the lists. All I get is: [code]Rebuilding leads for list 5 0 total lead(s) to be added in batches of 300 0 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 2 0 total lead(s) to be added in batches of 300 0 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 4 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 1 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 3 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 7 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected Rebuilding leads for list 6 0 total lead(s) to be added in batches of 300 total lead(s) to be removed in batches of 300 0 lead(s) affected [/code] Any other idea on why this could be happening? ---
**Author:** ![yasserb](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@yasserb](https://forum.mautic.org/u/yasserb)\ **Post date:** [January 13, 2016, 4:31pm UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/9 "2016-01-13T16:31:24Z")
As recommended [here](https://www.mautic.org/docs/emails/bounce_management.html). I followed these steps to create the bounced email list: [code] Go to Leads / Manage Lists / New. Type in the list name. For example Bounced emails. Select the Filters tab. Create new Bounced Email equals Yes filter. Wait for the app/console mautic:list:update command to be automatically triggered by a cron job or execute it manually. All leads with bounced emails should appear in this list.[/code] ---
**Author:** ![smitione](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@smitione](https://forum.mautic.org/u/smitione)\ **Post date:** [January 13, 2016, 4:53pm UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/10 "2016-01-13T16:53:29Z")
Glad to help. About the last question, no clue but will be doing some research and let you know. ---
**Author:** ![yasserb](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@yasserb](https://forum.mautic.org/u/yasserb)\ **Post date:** [January 13, 2016, 4:59pm UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/11 "2016-01-13T16:59:40Z")
Awesome! Thank you very much for everything. ---
**Author:** ![yasserb](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@yasserb](https://forum.mautic.org/u/yasserb)\ **Post date:** [January 14, 2016, 8:12am UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/12 "2016-01-14T08:12:46Z")
In case it helps to solve my issue (bounced email list not updating)… Here is the email I receive from Sendgrid whenever an email bounces: [code]This is an automatically generated message from SendGrid. I’m sorry to have to tell you that your message was not able to be delivered to one of its intended recipients. If you require assistance with this, please contact SendGrid support. my-user-name:1234567:[dfgexcdsds19988x@yahoo.com](mailto:dfgexcdsds19988x@yahoo.com) : 50.31.49.42 : [mta5.am0.yahoodns.net](http://mta5.am0.yahoodns.net):[66.196.118.33] : 554 delivery error: dd This user doesn’t have a [yahoo.com](http://yahoo.com) account ([dfgexcdsds19988x@yahoo.com](mailto:dfgexcdsds19988x@yahoo.com)) [0] - [mta1085.mail.bf1.yahoo.com](http://mta1085.mail.bf1.yahoo.com) in End of DATA[/code] I’ve also tried with gmail, but its also not working for me. ---
**Author:** ![rjsilva](https://avatars.discourse-cdn.com/v4/letter/r/a8b319/32.png) [@rjsilva](https://forum.mautic.org/u/rjsilva)\ **Post date:** [May 9, 2016, 8:24pm UTC](https://forum.mautic.org/t/please-can-somebody-help-me/3225/13 "2016-05-09T20:24:32Z")
I have the same problem. I am using de 1.4 version. I see the email is being fetched when I run “app/console mautic:fetch:email” command and the contacts have bounce label (“Email Bouced” yellow label). However, the “app/console mautic:segments:update” command is not updating the segments (bounce email list). I followed [these steps](https://www.mautic.org/docs/emails/bounce_management.html) to create the bounced email list. Thanks.