# Please HELP! Pixel Tracking Code Not Working

**URL:** <https://forum.mautic.org/t/please-help-pixel-tracking-code-not-working/6240>\
**Category:** Product Support\
**Created:** [October 16, 2016, 2:25am UTC](https://forum.mautic.org/t/please-help-pixel-tracking-code-not-working/6240 "2016-10-16T02:25:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gowen](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@gowen](https://forum.mautic.org/u/gowen)\
**Post date:** [October 16, 2016, 2:25am UTC](https://forum.mautic.org/t/please-help-pixel-tracking-code-not-working/6240/1 "2016-10-16T02:25:11Z")

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Please I need help kindly provide link to documentation that will be great.  
  
  
  
I have a basic optin page that takes user to a thank you page.  
  
I have pixels on my thank you page and one of the action is to send email to user if they visit my thank you page.  
  
  
  
The issue is when a user visit the thank you page with the tracking pixel in it.  
  
Mautic Dashboard does not show that the page was visited. So the email is not sent  
  
  
  
I installed the tracking using a WP plugin called WP Mautic  
  
I also confirmed that my thank you page had mtracking.gif  
  
  
  
At the moment I just want to manually place the tracking code on my pages.  
  
But I have looked up the mautic site and can’t seem to find any detailed documentation  
  
  
  
Can someone please help thanks

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<div class="post-metadata">

**Author:** ![gowen](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@gowen](https://forum.mautic.org/u/gowen)\
**Post date:** [October 16, 2016, 2:25am UTC](https://forum.mautic.org/t/please-help-pixel-tracking-code-not-working/6240/2 "2016-10-16T02:25:11Z")

</div>

Please I need help kindly provide link to documentation that will be great.

I have a basic optin page that takes user to a thank you page.  
I have pixels on my thank you page and one of the action is to send email to user if they visit my thank you page.

The issue is when a user visit the thank you page with the tracking pixel in it.  
Mautic Dashboard does not show that the page was visited. So the email is not sent

I installed the tracking using a WP plugin called WP Mautic  
I also confirmed that my thank you page had mtracking.gif

At the moment I just want to manually place the tracking code on my pages.  
But I have looked up the mautic site and can’t seem to find any detailed documentation

Can someone please help thanks

---

<div class="post-metadata">

**Author:** ![Elenchus](https://avatars.discourse-cdn.com/v4/letter/e/ccd318/32.png) [@Elenchus](https://forum.mautic.org/u/Elenchus)\
**Post date:** [October 16, 2016, 3:50am UTC](https://forum.mautic.org/t/please-help-pixel-tracking-code-not-working/6240/3 "2016-10-16T03:50:12Z")

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Documentation for tracking is here:  
[https://mautic.org/docs/en/contacts/contact\_monitoring.html](https://mautic.org/docs/en/contacts/contact_monitoring.html)