# "Please Wait" in Configuration area **URL:** \ **Category:** General Discussion\ **Created:** [June 18, 2015, 5:38pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981 "2015-06-18T17:38:53Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![gregy](https://avatars.discourse-cdn.com/v4/letter/g/ec9cab/32.png) [@gregy](https://forum.mautic.org/u/gregy)\ **Post date:** [June 18, 2015, 5:38pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/1 "2015-06-18T17:38:53Z")
I can save successfully on almost every page in the Mautic admin, except for /config/edit On that Configuration screen, I click Save or Apply and get a constant “Please Wait” message. ---
**Author:** ![gregy](https://avatars.discourse-cdn.com/v4/letter/g/ec9cab/32.png) [@gregy](https://forum.mautic.org/u/gregy)\ **Post date:** [June 18, 2015, 5:38pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/2 "2015-06-18T17:38:53Z")
I can save successfully on almost every page in the Mautic admin, except for /config/edit On that Configuration screen, I click Save or Apply and get a constant “Please Wait” message. ---
**Author:** ![gmillard](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gmillard/32/5_2.png) [@gmillard](https://forum.mautic.org/u/gmillard)\ **Post date:** [June 19, 2015, 12:57am UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/3 "2015-06-19T00:57:12Z")
Saving the Configuration rebuilds symfony’s file cache. I’m wondering if it’s hanging on that process for some reason. Is there anything logged in either app/logs/mautic\_prod.php.php or the servers error log? A last ditch work around is to manually delete app/cache/prod although I’d like to get to the bottom of why it’s hanging. Thanks! Alan ---
**Author:** ![gregy](https://avatars.discourse-cdn.com/v4/letter/g/ec9cab/32.png) [@gregy](https://forum.mautic.org/u/gregy)\ **Post date:** [June 19, 2015, 5:17pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/4 "2015-06-19T17:17:19Z")
Thanks Alan No luck with those solutions sadly. Nothing in the error log or app/logs/mautic\_prod.php.php Deleting the cache didn’t help. ---
**Author:** ![gmillard](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gmillard/32/5_2.png) [@gmillard](https://forum.mautic.org/u/gmillard)\ **Post date:** [June 20, 2015, 6:07am UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/5 "2015-06-20T06:07:17Z")
Deleting Symfony’s file cache won’t necessarily prevent the “getting stuck” issue. It’ll just manually finish what was supposed to happen after attempting to save the configuration. May I ask what host you are using? Thanks! Alan ---
**Author:** ![gregy](https://avatars.discourse-cdn.com/v4/letter/g/ec9cab/32.png) [@gregy](https://forum.mautic.org/u/gregy)\ **Post date:** [June 22, 2015, 2:11pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/6 "2015-06-22T14:11:20Z")
Hey Alan, This is a Rochen cloud server. ---
**Author:** ![chad.windnagle](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)\ **Post date:** [June 22, 2015, 2:36pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/7 "2015-06-22T14:36:20Z")
Hi Steve I’m wondering if its the php execution time or some other max server limit. Can you check out a php info and get some of those values? I’ll compare it to my server and see if there’s a big difference. ---
**Author:** ![gregy](https://avatars.discourse-cdn.com/v4/letter/g/ec9cab/32.png) [@gregy](https://forum.mautic.org/u/gregy)\ **Post date:** [June 23, 2015, 5:57pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/8 "2015-06-23T17:57:01Z")
max\_execution\_time is set to 60 for us ---
**Author:** ![regis](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/regis/32/25_2.png) [@regis](https://forum.mautic.org/u/regis)\ **Post date:** [July 16, 2015, 8:52pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/9 "2015-07-16T20:52:39Z")
hi I’m having the same problem I thanks if anyone has a solution. My server is Rochen too. ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 22, 2015, 6:43pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/10 "2015-10-22T18:43:57Z")
I have the same issue. I have a WhiteLabel server. Any news about this topic? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 23, 2015, 8:19am UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/11 "2015-10-23T08:19:18Z")
It can be caused by some server limit configuration or a file permission problem. To discover what it is check Mautic logs (in directory app/logs/) and server logs. Without an error message, there is no way how we could help. ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 23, 2015, 11:48am UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/12 "2015-10-23T11:48:01Z")
Nothing in Mautic Logs (empty paste) and nothing in the server log. 😕 Oh boy… ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 23, 2015, 11:56am UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/13 "2015-10-23T11:56:25Z")
I test this problem on Chrome and open the dev tool. Appears an error message: [http://maricatenis.com.br/federer/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId=2](http://maricatenis.com.br/federer/s/config/edit?mauticUserLastActive=1&mauticLastNotificationId=2) Failed to load resource: the server responded with a status of 403 (Forbidden) ---
**Author:** ![Ardzcoholic](https://avatars.discourse-cdn.com/v4/letter/a/f07891/32.png) [@Ardzcoholic](https://forum.mautic.org/u/Ardzcoholic)\ **Post date:** [October 24, 2015, 1:40pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/14 "2015-10-24T13:40:39Z")
HI all, i am also have this error, but only in “Configuration” menu, ![](http://s1.postimg.org/d8zg8ra3z/mautic.png) i have done all every suggestion in this forum, but i still get that error, still waiting for this thread going further for solution, thanks ---
**Author:** ![Ardzcoholic](https://avatars.discourse-cdn.com/v4/letter/a/f07891/32.png) [@Ardzcoholic](https://forum.mautic.org/u/Ardzcoholic)\ **Post date:** [October 24, 2015, 4:18pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/15 "2015-10-24T16:18:26Z")
I checked with google chrome and got this error: ![](http://s18.postimg.org/83qvgnmgp/mautic_2.png) it’s means anything? i assume the file of “libraries.js” is missing, but i check it on my hosting folder it’s not missing, any suggestion guys? thanks. ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 26, 2015, 1:06am UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/16 "2015-10-26T01:06:06Z")
Its very bad. If the CONFIGURATIOn doest work, its impossible to setup mail senders. All stopped here 😕 ---
**Author:** ![manageit](https://avatars.discourse-cdn.com/v4/letter/m/5daacb/32.png) [@manageit](https://forum.mautic.org/u/manageit)\ **Post date:** [October 26, 2015, 1:34am UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/17 "2015-10-26T01:34:46Z")
This is just a thought, but some webhosts use the ConfigServer Firewall which has a filter to actively block url requests from JS files that have a query string. (as an attempt to block XSS vulnerabilities). Those of you experiencing this, I would ask your host if they use this, and can turn this filter off on your account. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 26, 2015, 8:28am UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/18 "2015-10-26T08:28:37Z")
Those failed AJAX requests are just result of a problem at the server. Guys, I can only repeat myself. To find what is causing that problem, go to Mautic logs and server logs and paste here the error message. That way we can help. If no logs are created, the issue can be the file permission. Mautic has no permission to write logs neither config file. ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 26, 2015, 12:41pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/19 "2015-10-26T12:41:16Z")
Escopecz, then what file (or dir) we need to setup permission of write to these logs show up? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 26, 2015, 12:48pm UTC](https://forum.mautic.org/t/please-wait-in-configuration-area/1981/20 "2015-10-26T12:48:17Z")
The logs should be stored in app/logs folder if you don’t configure it elsewhere. So the app folder has to be writable. In fact, all files and folders should be writable if you want the updates to work. The System Info section has been added to Mautic 1.2.1 which will tell you if the log folder is writable or not. The configuration file is located in app/config/local.php. Make sure if the permissions are correct in that file. Rather than changing all permissions to 777, check the owner and the group. [Next page](https://forum.mautic.org/t/please-wait-in-configuration-area/1981.md?page=2)