# Plugins not showing up

**URL:** <https://forum.mautic.org/t/plugins-not-showing-up/17926>\
**Category:** Product Support\
**Created:** [January 26, 2021, 2:40pm UTC](https://forum.mautic.org/t/plugins-not-showing-up/17926 "2021-01-26T14:40:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![enricosigurta](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/enricosigurta/32/3676_2.png) [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\
**Post date:** [January 26, 2021, 2:40pm UTC](https://forum.mautic.org/t/plugins-not-showing-up/17926/1 "2021-01-26T14:40:12Z")

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**Your software**  
My Mautic version is: 3.1.1  
My PHP version is: 7.2  
My Database type and version is: MySQL (no idea of the version)

**Your problem**  
My problem is:

Plugins are not showing up when I drop them in the plugin folder. How can I solve this: Thank you 🙂

 ![2021-01-26 15_37_42-Manage Plugins _ Mautic](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b128c294cb1bc794200ad9e55f65811cf6381d60.png) ![2021-01-26 15_37_51-cPanel File Manager v3](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/898a8252642cc32d9658517d700b1b79119b9107.png)

In the picture what I see in MAutic and what I have in the plugins folder

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**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [January 26, 2021, 3:37pm UTC](https://forum.mautic.org/t/plugins-not-showing-up/17926/2 "2021-01-26T15:37:31Z")

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Have you tried clearing your cache and then clicking install/upgrade plugins?  
Check logs for permissions related errors. Typically located in Mauticdirectory/var/logs  
Try enabling debug by opening mauticdirectory/app/config/local.php and setting debug to “True”  
May have to set permissions manually.

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<div class="post-metadata">

**Author:** ![enricosigurta](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/enricosigurta/32/3676_2.png) [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\
**Post date:** [January 26, 2021, 6:50pm UTC](https://forum.mautic.org/t/plugins-not-showing-up/17926/3 "2021-01-26T18:50:28Z")

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Thank you EJL for your kind reply. In the end I solved it not by cleaning my cache (I tried and it didn’t work) but by reinstalling it.

Probably something wrong with the older version. Thank you 🙂