# Points are not updating or being awarded **URL:** \ **Category:** Mautic 5 Install/Upgrade Support\ **Created:** [October 28, 2025, 5:54am UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789 "2025-10-28T05:54:16Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![jodywhitesides](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jodywhitesides/32/12645_2.png) [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Post date:** [October 28, 2025, 5:54am UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789/1 "2025-10-28T05:54:16Z")
**Your software** My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: MariaDB Operator **Your problem** My problem is: Points are not updating. These errors are showing in the log: I’m not getting errors. Steps I have tried to fix the problem: I’ve tried to install the PointsBundle. Despite that being installed, there’s no way to cron them to update as there isn’t a file that specifically updates the points. I’m told v4 had a specific points system to update. But apparently 5 has changed that. Is there still going to be points in v5? ---
**Author:** ![rcarabelli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rcarabelli/32/6807_2.png) [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Post date:** [October 28, 2025, 1:20pm UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789/2 "2025-10-28T13:20:51Z")
Hello, how are you assigning points? ---
**Author:** ![jodywhitesides](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jodywhitesides/32/12645_2.png) [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Post date:** [October 28, 2025, 4:55pm UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789/3 "2025-10-28T16:55:58Z")
I’ve tried globally and via direct actions in campaigns. Neither method seems to work. ---
**Author:** ![rcarabelli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rcarabelli/32/6807_2.png) [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Post date:** [October 28, 2025, 5:58pm UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789/4 "2025-10-28T17:58:55Z")
So, like when a lead click in a link a point will be awarded? We are currently doing this on email open, link click and mautic form filled, both in mautic 5 and 6. The rest of your mautic works as intended? like send emails, record logs and all of that? ---
**Author:** ![jodywhitesides](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jodywhitesides/32/12645_2.png) [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Post date:** [October 28, 2025, 6:14pm UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789/5 "2025-10-28T18:14:31Z")
Something to that effect, yes. However, it’s not working. Actually I’m also having issues where tokens with URLs are showing up as x-webdoc instead of https or even http. This morning I’ve decided on updating to 5.2.7 - as 5.1 has been problematic. But I’m seeing that it doesn’t necessarily fix the points issue or the token URL issue. It’s quite possible I’m in over my head. ---
**Author:** ![rcarabelli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rcarabelli/32/6807_2.png) [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Post date:** [October 28, 2025, 6:45pm UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789/6 "2025-10-28T18:45:52Z")
Increase log level in mautic config/local.php file ```auto [ 'level' => 'debug', // most verbose ], ]; ``` Also check php error logs in your hosting ---
**Author:** ![jodywhitesides](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jodywhitesides/32/12645_2.png) [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Post date:** [October 29, 2025, 4:13am UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789/7 "2025-10-29T04:13:22Z")
Thank you, I will take a look at it after I go thru the new version. I updated to v5.2.7 and already the other issue I was having with links not properly being linked in emails - is now fixed. I’m keeping my fingers crossed that the update also fixed the issue with tracking points. I’ll report back soon. ---
**Author:** ![jodywhitesides](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jodywhitesides/32/12645_2.png) [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Post date:** [November 18, 2025, 12:22am UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789/8 "2025-11-18T00:22:39Z")
Solved the points issue!!! Turns out several crons were crashing due to the MauticAdvancedTemplatesBundle plugin. Something I’m not even using and don’t recall even installing. Once I removed that, points magically appeared! My next question is: how do we see the points totals in the contact’s points column? Right now all I see is this: ![Screen Shot 2025-11-17 at 17.22.13](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/4f457001d1b02ad07235541a48435ea19207a343.png) thank you, Jody ---
**Author:** ![jodywhitesides](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jodywhitesides/32/12645_2.png) [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Post date:** [November 18, 2025, 12:23am UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789/9 "2025-11-18T00:23:56Z")
Geez, right after I took that image, I refreshed and it actually did show the point totals. Exciting! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [November 19, 2025, 12:24pm UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789/10 "2025-11-19T12:24:34Z")
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