# Preference center page not working **URL:** \ **Category:** Product Support\ **Created:** [April 29, 2021, 10:08am UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266 "2021-04-29T10:08:59Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ireferpesa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ireferpesa/32/3081_2.png) [@ireferpesa](https://forum.mautic.org/u/ireferpesa)\ **Post date:** [April 29, 2021, 10:08am UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266/1 "2021-04-29T10:08:59Z")
**Your software** My Mautic version is:3 My PHP version is:7.4.16 **Your problem** My problem is: Hi, I have created an unsubscribe landing page, I have added the necessary fields, I have configured the email to use that page, but I still get the standard preferences page. What do I still need to do? ![Captura de pantalla 2021-04-29 a las 12.07.46](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0d6550bcd497c014c2f635d9468a8f1370c205f2.jpeg) ![Captura de pantalla 2021-04-29 a las 12.07.57](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f895e7d490b23c12f4a4a657380017f105eca33d.jpeg) ![Captura de pantalla 2021-04-29 a las 12.08.17](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/4203b25a674be07676a6567c0daa394e809d0588.jpeg) These errors are showing in the log: [2021-04-29 11:55:40] mautic.NOTICE: PHP Notice - Trying to access array offset on value of type null - in file /var/www/clients/client0/web27/web/mautic/app/bundles/EmailBundle/Views/FormTheme/Email/_emailform\_dynamicContent\_entry\_filters\_entry\_filters\_entry\_widget.html.php - at line 14 {“mauticTemplateVars”:{“app”:"[object] (Symfony\Bundle\FrameworkBundle\Templating\GlobalVariables: {})",“value”:null,“attr”:{“class”:“form-control”},“form”:"[object] (Symfony\Component\Form\FormView: null)",“id”:"emailform\_dynamicContent\_0\_filters\_0\_filters\_\_\_name_\_",“name”:“ **name** ”,“full\_name”:“emailform[dynamicContent][0][filters][0][filters][**name**]”,“disabled”:false,“label”:false,“label\_format”:null,“multipart”:false,“block\_prefixes”:[“form”,“dynamic\_content\_filter\_entry\_filters”,"\_emailform\_dynamicContent\_entry\_filters\_entry\_filters\_entry"],“unique\_block\_prefix”:"\_emailform\_dynamicContent\_entry\_filters\_entry\_filters\_entry",“translation\_domain”:null,“cache\_key”:“_emailform\_dynamicContent\_entry\_filters\_entry\_filters\_entry\_dynamic\_content\_filter\_entry\_filters",“errors”:"[object] (Symfony\Component\Form\FormErrorIterator: )",“valid”:true,“data”:null,“required”:true,“size”:null,“label\_attr”:[],“compound”:true,“method”:“POST”,“action”:"",“submitted”:false,“mauticContent”:“email”,“mauticTemplate”:"MauticEmailBundle:FormTheme\Email:emailform\_dynamicContent\_entry\_filters\_entry\_filters\_entry\_widget.html.php",“view”:"[object] (Mautic\CoreBundle\Templating\Engine\PhpEngine: {})"},“app”:"[object] (Symfony\Bundle\FrameworkBundle\Templating\GlobalVariables: {})",“value”:null,“attr”:{“class”:“form-control”},“form”:"[object] (Symfony\Component\Form\FormView: null)",“id”:"emailform\_dynamicContent\_0\_filters\_0\_filters\_\_\_name_”,“name”:“ **name** ”,“full\_name”:“emailform[dynamicContent][0][filters][0][filters][**name**]”,“disabled”:false,“label”:false,“label\_format”:null,“multipart”:false,“block\_prefixes”:[“form”,“dynamic\_content\_filter\_entry\_filters”,"\_emailform\_dynamicContent\_entry\_filters\_entry\_filters\_entry"],“unique\_block\_prefix”:"\_emailform\_dynamicContent\_entry\_filters\_entry\_filters\_entry",“translation\_domain”:null,“cache\_key”:"\_emailform\_dynamicContent\_entry\_filters\_entry\_filters\_entry\_dynamic\_content\_filter\_entry\_filters",“errors”:"[object] (Symfony\Component\Form\FormErrorIterator: )",“valid”:true,“data”:null,“required”:true,“size”:null,“label\_attr”:,“compound”:true,“method”:“POST”,“action”:"",“submitted”:false,“mauticContent”:“email”,“mauticTemplate”:“MauticEmailBundle:FormTheme\Email:\_emailform\_dynamicContent\_entry\_filters\_entry\_filters\_entry\_widget.html.php”,“view”:"[object] (Mautic\CoreBundle\Templating\Engine\PhpEngine: {})",“isPrototype”:true,“filterType”:"",“filterGroup”:""} Steps I have tried to fix the problem: ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 29, 2021, 11:21am UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266/2 "2021-04-29T11:21:27Z")
You need to have the right settings in Settings \> Email preferences See: [![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a88ad78e3384569d0eebc516c47fc3ae86f7d52f.jpeg "Understand Unsubscribes And Create Awesome Preference Center With Friendly Automate (Mautic)") ](https://www.youtube.com/watch?v=JdgVdiv1JhU) ---
**Author:** ![ireferpesa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ireferpesa/32/3081_2.png) [@ireferpesa](https://forum.mautic.org/u/ireferpesa)\ **Post date:** [April 29, 2021, 11:51am UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266/3 "2021-04-29T11:51:14Z")
Hi Joeyk, first of all thank you very much for the video, it is very well explained. But I have already made these settings but I still get the standard form. Here is my configuration ![Captura de pantalla 2021-04-29 a las 13.50.40](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/bb27be636edc9863cb43968fcb3ba809983c1340.jpeg) ---
**Author:** ![ireferpesa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ireferpesa/32/3081_2.png) [@ireferpesa](https://forum.mautic.org/u/ireferpesa)\ **Post date:** [April 30, 2021, 12:51pm UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266/4 "2021-04-30T12:51:16Z")
any ideas please? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 30, 2021, 7:02pm UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266/5 "2021-04-30T19:02:25Z")
Question: page is published right? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 30, 2021, 7:04pm UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266/6 "2021-04-30T19:04:32Z")
I can see its published… Can you change the name and alias to something else? ---
**Author:** ![ireferpesa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ireferpesa/32/3081_2.png) [@ireferpesa](https://forum.mautic.org/u/ireferpesa)\ **Post date:** [May 3, 2021, 7:01am UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266/7 "2021-05-03T07:01:35Z")
Yes, I can change it without any problem. I have changed it and updated the email, but it still won’t load the personalized page. ![Captura de pantalla 2021-05-03 a las 9.38.13](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/200298b86ad5cb95619ca7474ba4c37e05b217f5.jpeg) ![Captura de pantalla 2021-05-03 a las 9.39.15](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/dfdf359da8b28a80fca7d44f6088ce6cb5e7344d.jpeg) ---
**Author:** ![arcmedia](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arcmedia/32/1441_2.png) [@arcmedia](https://forum.mautic.org/u/arcmedia)\ **Post date:** [November 26, 2021, 1:33pm UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266/8 "2021-11-26T13:33:26Z")
Hi @ireferpesa did you get the preference center running? i’m facing the same situation. ---
**Author:** ![abruder](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/abruder/32/9498_2.png) [@abruder](https://forum.mautic.org/u/abruder)\ **Post date:** [March 26, 2023, 5:50pm UTC](https://forum.mautic.org/t/preference-center-page-not-working/19266/9 "2023-03-26T17:50:50Z")
I have the same issue here!!! 😮