# Problem after Update do 1.3.0

**URL:** https://forum.mautic.org/t/problem-after-update-do-1-3-0/5972
**Category:** Product Support
**Created:** [March 2, 2016, 1:41pm UTC](https://forum.mautic.org/t/problem-after-update-do-1-3-0/5972 "2016-03-02T13:41:35Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![rafaelvolpeti](https://avatars.discourse-cdn.com/v4/letter/r/90db22/32.png) [@rafaelvolpeti](https://forum.mautic.org/u/rafaelvolpeti)
#### Post date: [March 2, 2016, 1:41pm UTC](https://forum.mautic.org/t/problem-after-update-do-1-3-0/5972/1 "2016-03-02T13:41:35Z")

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Dear Guys,  
  
  
  
im having a problem after update to the new version.  
  
When i process a queue e-mail, this message is displayed at the log:  
  
  
  
app/logs/mautic\_prod-2016-03-02.php  
  
  
  
[2016-03-02 13:36:08] mautic.ERROR: Fatal: require(): Failed opening required ‘/var/www/html/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticEmailBundleEntityEmail.php’ (include\_path=’.:/usr/share/php:/usr/share/pear’) - in file /var/www/html/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 207 [] []  
  
  
  
  
  
how i can solve this?  
  
  
  
Regards.

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### Author: ![rafaelvolpeti](https://avatars.discourse-cdn.com/v4/letter/r/90db22/32.png) [@rafaelvolpeti](https://forum.mautic.org/u/rafaelvolpeti)
#### Post date: [March 2, 2016, 1:41pm UTC](https://forum.mautic.org/t/problem-after-update-do-1-3-0/5972/2 "2016-03-02T13:41:35Z")

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Dear Guys,

im having a problem after update to the new version.  
When i process a queue e-mail, this message is displayed at the log:

app/logs/mautic\_prod-2016-03-02.php

[2016-03-02 13:36:08] mautic.ERROR: Fatal: require(): Failed opening required ‘/var/www/html/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticEmailBundleEntityEmail.php’ (include\_path=’.:/usr/share/php:/usr/share/pear’) - in file /var/www/html/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 207 [] []

how i can solve this?

Regards.

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### Author: ![Vargatt](https://avatars.discourse-cdn.com/v4/letter/v/45deac/32.png) [@Vargatt](https://forum.mautic.org/u/Vargatt)
#### Post date: [March 2, 2016, 2:16pm UTC](https://forum.mautic.org/t/problem-after-update-do-1-3-0/5972/3 "2016-03-02T14:16:38Z")

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I have the same problem!

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<div class="post-metadata">

### Author: ![rafaelvolpeti](https://avatars.discourse-cdn.com/v4/letter/r/90db22/32.png) [@rafaelvolpeti](https://forum.mautic.org/u/rafaelvolpeti)
#### Post date: [March 2, 2016, 2:30pm UTC](https://forum.mautic.org/t/problem-after-update-do-1-3-0/5972/4 "2016-03-02T14:30:19Z")

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And the mail queue dont process the rest of mails…

☹

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### Author: ![DonGilbert](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dongilbert/32/1735_2.png) [@DonGilbert](https://forum.mautic.org/u/DonGilbert)
#### Post date: [March 2, 2016, 2:38pm UTC](https://forum.mautic.org/t/problem-after-update-do-1-3-0/5972/5 "2016-03-02T14:38:33Z")

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Try running `php app/console cache:clear` or just manually delete the `app/cache` directories.

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### Author: ![rafaelvolpeti](https://avatars.discourse-cdn.com/v4/letter/r/90db22/32.png) [@rafaelvolpeti](https://forum.mautic.org/u/rafaelvolpeti)
#### Post date: [March 2, 2016, 2:51pm UTC](https://forum.mautic.org/t/problem-after-update-do-1-3-0/5972/6 "2016-03-02T14:51:01Z")

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Nice, i solved after remove all mautic content and reinstalling everything again, import the db and starts the queue.

Thanks.