# Problem creating new E-Mails (v1.4.0) - Mautic hangs! **URL:** \ **Category:** Product Support\ **Created:** [May 15, 2016, 8:40pm UTC](https://forum.mautic.org/t/problem-creating-new-e-mails-v1-4-0-mautic-hangs/3780 "2016-05-15T20:40:04Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![sparker](https://avatars.discourse-cdn.com/v4/letter/s/97f17d/32.png) [@sparker](https://forum.mautic.org/u/sparker)\ **Post date:** [May 15, 2016, 8:40pm UTC](https://forum.mautic.org/t/problem-creating-new-e-mails-v1-4-0-mautic-hangs/3780/1 "2016-05-15T20:40:04Z")
Hello, I have a problem when I try to create new E-Mails. After I click “Apply” or “Save and Close” the “What type of email do you want to create”-window opens again and no matter what I click on, after that Mautic seems to hang (upper menu line is changing colors which looks like the software is doing something but it does not stop). The only thing I can do to stop it is “log out” (Almost all other links in mautic don’t work anymore) I have the same problem on an other server with different PHP-Version also. ---
**Author:** ![sparker](https://avatars.discourse-cdn.com/v4/letter/s/97f17d/32.png) [@sparker](https://forum.mautic.org/u/sparker)\ **Post date:** [May 15, 2016, 8:40pm UTC](https://forum.mautic.org/t/problem-creating-new-e-mails-v1-4-0-mautic-hangs/3780/2 "2016-05-15T20:40:04Z")
Hello, I have a problem when I try to create new E-Mails. After I click “Apply” or “Save and Close” the “What type of email do you want to create”-window opens again and no matter what I click on, after that Mautic seems to hang (upper menu line is changing colors which looks like the software is doing something but it does not stop). The only thing I can do to stop it is “log out” (Almost all other links in mautic don’t work anymore) I have the same problem on an other server with different PHP-Version also. ---
**Author:** ![sparker](https://avatars.discourse-cdn.com/v4/letter/s/97f17d/32.png) [@sparker](https://forum.mautic.org/u/sparker)\ **Post date:** [May 15, 2016, 8:46pm UTC](https://forum.mautic.org/t/problem-creating-new-e-mails-v1-4-0-mautic-hangs/3780/3 "2016-05-15T20:46:59Z")
cache has been cleared. Error-log is empty. ---
**Author:** ![sparker](https://avatars.discourse-cdn.com/v4/letter/s/97f17d/32.png) [@sparker](https://forum.mautic.org/u/sparker)\ **Post date:** [May 17, 2016, 5:32pm UTC](https://forum.mautic.org/t/problem-creating-new-e-mails-v1-4-0-mautic-hangs/3780/4 "2016-05-17T17:32:03Z")
Nobody an idea? It’s curious that I have the same problem on two servers, the old version worked at least on one server. So I thought that this problem might occur more often and so it would be known. ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [May 17, 2016, 5:53pm UTC](https://forum.mautic.org/t/problem-creating-new-e-mails-v1-4-0-mautic-hangs/3780/5 "2016-05-17T17:53:54Z")
I have a similar behaviour when trying to change a lead: [https://www.mautic.org/community/index.php/3423-progress-bar-keeps-running-after-opening-a-lead](https://www.mautic.org/community/index.php/3423-progress-bar-keeps-running-after-opening-a-lead) ---
**Author:** ![sparker](https://avatars.discourse-cdn.com/v4/letter/s/97f17d/32.png) [@sparker](https://forum.mautic.org/u/sparker)\ **Post date:** [May 17, 2016, 11:01pm UTC](https://forum.mautic.org/t/problem-creating-new-e-mails-v1-4-0-mautic-hangs/3780/6 "2016-05-17T23:01:02Z")
[quote=10478:@dirk_s]I have a similar behaviour when trying to change a lead: [https://www.mautic.org/community/index.php/3423-progress-bar-keeps-running-after-opening-a-lead[/quote]](https://www.mautic.org/community/index.php/3423-progress-bar-keeps-running-after-opening-a-lead%5B/quote%5D) Thank you for this information, dirk\_s. Unfortunately I have no answer to your problem. My additional problem is, that my Log-File is empty. So I even don’t have a basic information what might be wrong. This open source software for online marketing automation looks promising, but in my opinion at this time there seem to be a lot of problems which can be quite time consuming and you never know if it really works at the end.