# Problem email **URL:** https://forum.mautic.org/t/problem-email/2940 **Category:** Product Support **Created:** [December 9, 2015, 12:34pm UTC](https://forum.mautic.org/t/problem-email/2940 "2015-12-09T12:34:20Z") **Posts on this page:** 6 **Page:** 1
### Author: ![Booble](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@Booble](https://forum.mautic.org/u/Booble) #### Post date: [December 9, 2015, 12:34pm UTC](https://forum.mautic.org/t/problem-email/2940/1 "2015-12-09T12:34:20Z")
congratulations for the project! Simple and effective … I’m having a problem with the email, I installed mautic of the root domain, use the email service server domain where mautic is installed, configured SMTP email ect … Test Connection OK send test OK but no email arrives in destination… Can you tell me where I’m wrong? Thanks ---
### Author: ![Booble](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@Booble](https://forum.mautic.org/u/Booble) #### Post date: [December 9, 2015, 12:34pm UTC](https://forum.mautic.org/t/problem-email/2940/2 "2015-12-09T12:34:20Z")
congratulations for the project! Simple and effective … I’m having a problem with the email, I installed mautic of the root domain, use the email service server domain where mautic is installed, configured SMTP email ect … Test Connection OK send test OK but no email arrives in destination… Can you tell me where I’m wrong? Thanks ---
### Author: ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan) #### Post date: [December 9, 2015, 3:11pm UTC](https://forum.mautic.org/t/problem-email/2940/3 "2015-12-09T15:11:22Z")
Have you set the Cron Jobs? [https://www.mautic.org/docs/setup/index.html](https://www.mautic.org/docs/setup/index.html) ---
### Author: ![Booble](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@Booble](https://forum.mautic.org/u/Booble) #### Post date: [December 10, 2015, 10:02pm UTC](https://forum.mautic.org/t/problem-email/2940/4 "2015-12-10T22:02:56Z")
I can not figure out how to configure it. I found out from the logs that adds a string to the email, which then responds with a negative authorization failed. type [nome+bounce\_5669d7e205977@dominio.com](mailto:nome+bounce_5669d7e205977@dominio.com) ---
### Author: ![Booble](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@Booble](https://forum.mautic.org/u/Booble) #### Post date: [December 12, 2015, 7:04am UTC](https://forum.mautic.org/t/problem-email/2940/5 "2015-12-12T07:04:27Z")
I set cron jobs-jobs, each hour, each minute ect but still does not work … If you use php email me error mails, if I use the SMTP message as above … Someone gives me a hand please? Thanks ---
### Author: ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi) #### Post date: [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/problem-email/2940/6 "2020-02-02T22:56:30Z")