# Problem email

**URL:** https://forum.mautic.org/t/problem-email/7384
**Category:** Product Support
**Created:** [February 4, 2017, 1:02pm UTC](https://forum.mautic.org/t/problem-email/7384 "2017-02-04T13:02:41Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![andreambrosio](https://avatars.discourse-cdn.com/v4/letter/a/6f9a4e/32.png) [@andreambrosio](https://forum.mautic.org/u/andreambrosio)
#### Post date: [February 4, 2017, 1:02pm UTC](https://forum.mautic.org/t/problem-email/7384/1 "2017-02-04T13:02:41Z")

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I have the following problem, the email does not connect, I use the digital Ocean and the SMTP ports have already been released, use Centos with CWP panel

Code:

Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] Log data: ++ Starting MauticEmailBundleSwiftmailerTransportElasticemailTransport !! Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] (code: 0) ++ Starting MauticEmailBundleSwiftmailerTransportElasticemailTransport !! Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] (code: 0)

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### Author: ![andreambrosio](https://avatars.discourse-cdn.com/v4/letter/a/6f9a4e/32.png) [@andreambrosio](https://forum.mautic.org/u/andreambrosio)
#### Post date: [February 4, 2017, 1:02pm UTC](https://forum.mautic.org/t/problem-email/7384/2 "2017-02-04T13:02:41Z")

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I have the following problem, the email does not connect, I use the digital Ocean and the SMTP ports have already been released, use Centos with CWP panel

`Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] Log data: ++ Starting MauticEmailBundleSwiftmailerTransportElasticemailTransport !! Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] (code: 0)
++ Starting MauticEmailBundleSwiftmailerTransportElasticemailTransport !! Connection could not be established with host smtp.elasticemail.com [Connection timed out #110] (code: 0)`

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### Author: ![bchiam](https://avatars.discourse-cdn.com/v4/letter/b/bcef8e/32.png) [@bchiam](https://forum.mautic.org/u/bchiam)
#### Post date: [February 5, 2017, 5:13pm UTC](https://forum.mautic.org/t/problem-email/7384/3 "2017-02-05T17:13:00Z")

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Ask webhost to unblock [smtp.elasticemail.com](http://smtp.elasticemail.com) port 2525

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### Author: ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)
#### Post date: [February 5, 2017, 6:07pm UTC](https://forum.mautic.org/t/problem-email/7384/4 "2017-02-05T18:07:55Z")

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Unblok the Port 2525