# Problem loading gmail tracking pixel
**URL:** https://forum.mautic.org/t/problem-loading-gmail-tracking-pixel/7146
**Category:** Product Support
**Created:** [January 12, 2017, 8:40pm UTC](https://forum.mautic.org/t/problem-loading-gmail-tracking-pixel/7146 "2017-01-12T20:40:28Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@guizero](https://forum.mautic.org/u/guizero)
#### Post date: [January 12, 2017, 8:40pm UTC](https://forum.mautic.org/t/problem-loading-gmail-tracking-pixel/7146/1 "2017-01-12T20:40:28Z")
The e-mails I am sending are not being tracked on gmail.
I am using sparkpost as email delivery service.
Code:
Failed to load resource: the server responded with a status of 404 () https://ci4.googleusercontent.com/proxy/GQWGns\_xUfU2tpSLvJmv1un4AwPcglP6pn2ju0gks5QKvhM7H\_8Wo07BGLnKtjHozoRQFGy2Loj-he0hA3ref\_OyQdIzYYECmA=s0-d-e1-ft#https://mautic.forky.com.br/email/5877e79a53f4f.gif
But in case I go straight to the link: https://mautic.forky.com.br/email/5877e79a53f4f.gif on my browser, it works.
Any idea on what should I do?
---
### Author:  [@guizero](https://forum.mautic.org/u/guizero)
#### Post date: [January 12, 2017, 8:40pm UTC](https://forum.mautic.org/t/problem-loading-gmail-tracking-pixel/7146/2 "2017-01-12T20:40:28Z")
The e-mails I am sending are not being tracked on gmail.
I am using sparkpost as email delivery service.
```auto
Failed to load resource: the server responded with a status of 404 ()
https://ci4.googleusercontent.com/proxy/GQWGns_xUfU2tpSLvJmv1un4AwPcglP6pn2ju0gks5QKvhM7H_8Wo07BGLnKtjHozoRQFGy2Loj-he0hA3ref_OyQdIzYYECmA=s0-d-e1-ft#https://mautic.forky.com.br/email/5877e79a53f4f.gif
```
But in case I go straight to the link: [https://mautic.forky.com.br/email/5877e79a53f4f.gif](https://mautic.forky.com.br/email/5877e79a53f4f.gif) on my browser, it works.
Any idea on what should I do?
---
### Author:  [@guizero](https://forum.mautic.org/u/guizero)
#### Post date: [January 12, 2017, 9:11pm UTC](https://forum.mautic.org/t/problem-loading-gmail-tracking-pixel/7146/3 "2017-01-12T21:11:21Z")
> [@18843:@MxyzptlkFishStix](#):
>
> The image isn’t accessible. It’s saying your site is offline.
If you try to access [https://mautic.forky.com.br](https://mautic.forky.com.br) or [https://mautic.forky.com.br/email/5877e79a53f4f.gif](https://mautic.forky.com.br/email/5877e79a53f4f.gif) it says the website is down?
---
### Author:  [@guizero](https://forum.mautic.org/u/guizero)
#### Post date: [January 13, 2017, 12:14am UTC](https://forum.mautic.org/t/problem-loading-gmail-tracking-pixel/7146/4 "2017-01-13T00:14:11Z")
Interesting @MxyzptlkFishStix
Thanks for pointing that out.
I can access the page WHEN I am logged in to mautic, but the error appears when I am in a private browser window.
This is the error from mautic logs:
`[2017-01-12 22:11:49] mautic.ERROR: Error: Call to a member function getId() on null - in file /opt/bitnami/apps/mautic/htdocs/app/bundles/EmailBundle/Helper/PointEventHelper.php - at line 30
`
Checking the file on github, this is where the error is showing:
[https://github.com/mautic/mautic/blob/staging/app/bundles/EmailBundle/Helper/PointEventHelper.php#L30](https://github.com/mautic/mautic/blob/staging/app/bundles/EmailBundle/Helper/PointEventHelper.php#L30)
---
### Author:  [@guizero](https://forum.mautic.org/u/guizero)
#### Post date: [January 13, 2017, 2:52pm UTC](https://forum.mautic.org/t/problem-loading-gmail-tracking-pixel/7146/5 "2017-01-13T14:52:26Z")
> [@18876:@MxyzptlkFishStix](#):
>
> Try to clear your cache.
It looks like it was a problem with my points trigger that would give points to any opened email. Not sure if it is a bug or something related to my install.
THank you SO much for your help anyway @MxyzptlkFishStix !