# Problem send a custom email to a single contact **URL:** \ **Category:** Product Support\ **Created:** [November 24, 2021, 9:00pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766 "2021-11-24T21:00:26Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![iparker](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/iparker/32/1936_2.png) [@iparker](https://forum.mautic.org/u/iparker)\ **Post date:** [November 24, 2021, 9:00pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/1 "2021-11-24T21:00:26Z")
Hello, I want to send a email to a single contact. For this I go to the contact-details, click on the “send email”-action and choose an existing email template. But the email is not loaded to the editor. I just see the loading-spinner but no content in the email editor. When I look at the network-response it seems that the content of the email template is fetched correctly. ![Bildschirmfoto vom 2021-11-24 21-57-23](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/630ce6e4e27f23a521b1a5461305508f399c3008.png) We use mautic 4.0.1 with legacy email editor. Hope someone can help me with this problem! Best regards, Timo ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [November 26, 2021, 5:22pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/2 "2021-11-26T17:22:32Z")
In case anyone else is also concerned… > > > \### Mautic Version > > 4.0.0 > > \### PHP version > > 7.4.27. > > \### What browsers a…re you seeing the problem on? > > Firefox, Chrome, Not relevant > > \### What happened? > > When sending a personal email, CKEditor is not fully loaded, so no Template emails can be loaded into the editor. > > \### How can we reproduce this issue? > > Step 1: Got to Contact and select a contact (go into detail page of the contact) > Step 2: Open Google Chrome or other browser (like FireFox) developer tools and navigate to the console window > Step 3: Click to Send Email button (on contact detail page) > Step 4: On the modal windows choose the "Import from an existing template" select field and select any template > > In the developer tool console window you will get "Uncaught CKEditor is not initialized yet, use ckeditor() with a callback." error message - and the email template is not loaded. > > I tested this issue in 4 different servers in 4 different Mautic production instance. The issue was appeared after upgrading from 3.x to 4.x version. > > > \### Relevant log output > > \`\`\`shell > No PHP log. > > The issue is related with /app/bundles/CoreBundle/Assets/js/libraries/ckeditor/adapters/jquery.js?v16bd556d > > Console log: Uncaught CKEditor is not initialized yet, use ckeditor() with a callback. > \`\`\` > The screenshot of the issue: > > !\[ScreenShot\_20211107235334\](https://user-images.githubusercontent.com/6353141/141200416-22d1a4b9-16d1-4fea-a004-9a92f400b790.png) > \### Code of Conduct > > \- \[X\] I confirm that I have read and agree to follow this project's Code of Conduct ---
**Author:** ![MackAl1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mackal1/32/580_2.png) [@MackAl1](https://forum.mautic.org/u/MackAl1)\ **Post date:** [December 13, 2021, 9:44am UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/3 "2021-12-13T09:44:36Z")
Hi Dirk, Did you get any update on this issue? Thanks, Al ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [December 27, 2021, 11:28am UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/4 "2021-12-27T11:28:52Z")
Nope. The issue is not progressing yet… ---
**Author:** ![MackAl1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mackal1/32/580_2.png) [@MackAl1](https://forum.mautic.org/u/MackAl1)\ **Post date:** [December 27, 2021, 11:49am UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/5 "2021-12-27T11:49:45Z")
Hi Dirk, I noticed that it in some cases after an upgrade the issue disappears. Regards, Al ---
**Author:** ![emilio](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/emilio/32/2362_2.png) [@emilio](https://forum.mautic.org/u/emilio)\ **Post date:** [January 21, 2022, 4:05am UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/6 "2022-01-21T04:05:12Z")
I have the same problem. Is there already a solution for this? ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [January 22, 2022, 12:52pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/7 "2022-01-22T12:52:21Z")
I am experiencing the same problem on a number of instances after updating to 4.1.0 ---
**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\ **Post date:** [January 24, 2022, 7:20am UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/8 "2022-01-24T07:20:08Z")
Just checked and I have the same issue. ---
**Author:** ![expert](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/expert/32/1865_2.png) [@expert](https://forum.mautic.org/u/expert)\ **Post date:** [February 1, 2022, 2:01pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/9 "2022-02-01T14:01:02Z")
We experience the same problem here on 4.1.2 and also already on previous versions (probably since 4.0.0). ---
**Author:** ![sonu88](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sonu88/32/6164_2.png) [@sonu88](https://forum.mautic.org/u/sonu88)\ **Post date:** [February 23, 2022, 5:12pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/10 "2022-02-23T17:12:38Z")
Anyone able to resolve this issue ? ---
**Author:** ![wlsfh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wlsfh/32/6731_2.png) [@wlsfh](https://forum.mautic.org/u/wlsfh)\ **Post date:** [March 30, 2022, 7:33am UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/11 "2022-03-30T07:33:59Z")
Same issue here. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 30, 2022, 7:45am UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/12 "2022-03-30T07:45:26Z")
Does it help if you regenerate assets? php bin/console mautic:assets:generate ---
**Author:** ![wlsfh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wlsfh/32/6731_2.png) [@wlsfh](https://forum.mautic.org/u/wlsfh)\ **Post date:** [March 30, 2022, 7:53am UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/13 "2022-03-30T07:53:22Z")
> [@joeyk](#): > > mautic:assets:generate Thanks, but it did not work. > **[Screenshot](https://prnt.sc/KdxOxxfvv7Q2)** > > Captured with Lightshot Still facing the same issue. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [April 1, 2022, 5:54am UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/14 "2022-04-01T05:54:09Z")
Actually this is a different issue @wlsfh , your problem is, that the sender address is not allowed in your SMTP. ---
**Author:** ![wlsfh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wlsfh/32/6731_2.png) [@wlsfh](https://forum.mautic.org/u/wlsfh)\ **Post date:** [April 1, 2022, 6:47am UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/15 "2022-04-01T06:47:18Z")
You might be right, as the issue I’m facing is better described here > [@Fresh install // Not sending emails, NL form](https://forum.mautic.org/t/fresh-install-not-sending-emails-nl-form/23339/12): > > I still have the issue, i opened a ticket but it was forgotten, and i gave up; I only have “other smpt” relays, so if this is the issue i won’t be able to use mautic for the time being frowning ---
**Author:** ![pierre\_a](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pierre_a/32/7031_2.png) [@pierre\_a](https://forum.mautic.org/u/pierre_a)\ **Post date:** [April 1, 2022, 4:27pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/16 "2022-04-01T16:27:16Z")
Hello all, Do you still have the same problem with version 4.2.1? > **[Release Mautic Community 4.2.1 · mautic/mautic](https://github.com/mautic/mautic/releases/tag/4.2.1)** > > What's Changed > Full Changelog: 4.2.0...4.2.1 > 🐛 Bugs > > Fix segment membership filter build query by @kuzmany in #10809 > Fix report date filter by @kuzmany in #10800 > Fix email translations lost and ove... Best regards, Pierre ---
**Author:** ![wlsfh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wlsfh/32/6731_2.png) [@wlsfh](https://forum.mautic.org/u/wlsfh)\ **Post date:** [April 1, 2022, 7:22pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/17 "2022-04-01T19:22:30Z")
I’m on 4.2.0 and it seems there’s no such issue. ---
**Author:** ![pierre\_a](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pierre_a/32/7031_2.png) [@pierre\_a](https://forum.mautic.org/u/pierre_a)\ **Post date:** [April 1, 2022, 8:40pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/18 "2022-04-01T20:40:44Z")
Hello @wlsfh, You use Mautic “with legacy email editor”? Pierre ---
**Author:** ![wlsfh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/wlsfh/32/6731_2.png) [@wlsfh](https://forum.mautic.org/u/wlsfh)\ **Post date:** [April 1, 2022, 8:54pm UTC](https://forum.mautic.org/t/problem-send-a-custom-email-to-a-single-contact/21766/19 "2022-04-01T20:54:59Z")
Hi @pierre_a If you mean the builder then yes.