# Problem when creating new email template
**URL:** https://forum.mautic.org/t/problem-when-creating-new-email-template/14959
**Category:** Product Support
**Created:** [June 25, 2020, 4:31pm UTC](https://forum.mautic.org/t/problem-when-creating-new-email-template/14959 "2020-06-25T16:31:03Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@pramirez](https://forum.mautic.org/u/pramirez)
#### Post date: [June 25, 2020, 4:31pm UTC](https://forum.mautic.org/t/problem-when-creating-new-email-template/14959/1 "2020-06-25T16:31:03Z")
My Mautic version is: v2.16.2
_My PHP version is 7.1.33_ :
_My MySQL/MariaDB version is_ (delete as applicable): MariaDB 10.1
I’m trying to clone or create a new email template in Mautic. I add the name of the email and click on Apply.
_These errors are showing in the installer_ :
It gets frozen and I can’t do anything else.
_These errors are showing in the Apache log_ :
[Thu Jun 25 18:29:04.394947 2020] [:error] [pid 31798:tid 140177825523456] [client 82.159.35.81:42556] [client 82.159.35.81] ModSecurity: Access denied with code 403 (phase 2). Pattern match “\
\ \
\
### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [June 25, 2020, 4:55pm UTC](https://forum.mautic.org/t/problem-when-creating-new-email-template/14959/2 "2020-06-25T16:55:47Z")