# Problem with Amazon SES. **URL:** \ **Category:** Product Support\ **Created:** [October 11, 2015, 8:39pm UTC](https://forum.mautic.org/t/problem-with-amazon-ses/2560 "2015-10-11T20:39:19Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![christianmls](https://avatars.discourse-cdn.com/v4/letter/c/c77e96/32.png) [@christianmls](https://forum.mautic.org/u/christianmls)\ **Post date:** [October 11, 2015, 8:39pm UTC](https://forum.mautic.org/t/problem-with-amazon-ses/2560/1 "2015-10-11T20:39:19Z")
Problem with Amazon SES. **Service to send mail through:** Other SMTP Server **SMTP host:** [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) **SMTP port:** 587 test with 25 and 465 **SMTP encryption type:** TLS **SMTP authentication mode:** Login and Plain **Username for the selected mail service:** amazonuser **Password for the selected mail service:** passuser Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] **I tested credentials with Outlook and works fine.** **I check with other smtp server and Mautic work fine.** Please help me. ---
**Author:** ![christianmls](https://avatars.discourse-cdn.com/v4/letter/c/c77e96/32.png) [@christianmls](https://forum.mautic.org/u/christianmls)\ **Post date:** [October 11, 2015, 8:39pm UTC](https://forum.mautic.org/t/problem-with-amazon-ses/2560/2 "2015-10-11T20:39:19Z")
Problem with Amazon SES. Service to send mail through: Other SMTP Server SMTP host: [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) SMTP port: 587 test with 25 and 465 SMTP encryption type: TLS SMTP authentication mode: Login and Plain Username for the selected mail service: amazonuser Password for the selected mail service: passuser Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) [Connection timed out #110] [b]I tested credentials with Outlook and works fine. I check with other smtp server and Mautic work fine.[/b] Please help me. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 12, 2015, 7:39am UTC](https://forum.mautic.org/t/problem-with-amazon-ses/2560/3 "2015-10-12T07:39:55Z")
Please, use discussion in this similar thread [https://www.mautic.org/community/index.php/904-amazon-ses-issue](https://www.mautic.org/community/index.php/904-amazon-ses-issue) ---
**Author:** ![Edsantos70](https://avatars.discourse-cdn.com/v4/letter/e/71c47a/32.png) [@Edsantos70](https://forum.mautic.org/u/Edsantos70)\ **Post date:** [March 26, 2016, 4:11am UTC](https://forum.mautic.org/t/problem-with-amazon-ses/2560/4 "2016-03-26T04:11:04Z")
Guys, Finally I discovered a solution for Digital Ocean hosting. You need to use another port to open a TLS tunnel between your server and AmazonAWS. Here you are what I did… On configuration for Amazon SES on Mautic I put the following data: Server: [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) (It worked fine also with other Amazon SMTP endpoint) Port SMTP: 2587 Protocol: TLS After that, the connection test worked and sending email test also worked. I hope you can apply this solution to your Mautic hosted on Digital Ocean. Ed ---
**Author:** ![Edsantos70](https://avatars.discourse-cdn.com/v4/letter/e/71c47a/32.png) [@Edsantos70](https://forum.mautic.org/u/Edsantos70)\ **Post date:** [March 26, 2016, 4:39am UTC](https://forum.mautic.org/t/problem-with-amazon-ses/2560/5 "2016-03-26T04:39:28Z")
![](http://edmail.edsorte.net/mautic1.jpg) ---
**Author:** ![leonardoborlot](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/leonardoborlot/32/72_2.png) [@leonardoborlot](https://forum.mautic.org/u/leonardoborlot)\ **Post date:** [March 27, 2016, 12:55am UTC](https://forum.mautic.org/t/problem-with-amazon-ses/2560/6 "2016-03-27T00:55:48Z")
[quote=9096:@Edsantos70]Guys, Finally I discovered a solution for Digital Ocean hosting. You need to use another port to open a TLS tunnel between your server and AmazonAWS. Here you are what I did… On configuration for Amazon SES on Mautic I put the following data: Server: [email-smtp.us-west-2.amazonaws.com](http://email-smtp.us-west-2.amazonaws.com) (It worked fine also with other Amazon SMTP endpoint) Port SMTP: 2587 Protocol: TLS After that, the connection test worked and sending email test also worked. I hope you can apply this solution to your Mautic hosted on Digital Ocean. Ed[/quote] Cara, eu tava aqui quebrando cabeça por causa desse mesmo problema, você quem esclareceu. Muito obrigado! ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/problem-with-amazon-ses/2560/7 "2020-02-02T22:58:02Z")