# Problem with click tracking

**URL:** <https://forum.mautic.org/t/problem-with-click-tracking/9899>\
**Category:** Product Support\
**Created:** [November 14, 2017, 10:20am UTC](https://forum.mautic.org/t/problem-with-click-tracking/9899 "2017-11-14T10:20:53Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![alex](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@alex](https://forum.mautic.org/u/alex)\
**Post date:** [November 14, 2017, 10:20am UTC](https://forum.mautic.org/t/problem-with-click-tracking/9899/1 "2017-11-14T10:20:53Z")

</div>

Hello,  
  
I’m using Mautic 2.9.1 and I just staretd to use it with a few campaigns. I have a few segments with a few hundrend contacts. yesterda I sent my first campaign (single e-mail) to invite my customers to an event. The email has text + 1 external link to eventbrite.  
  
  
  
Test Segment: 3 contacts - they received the email and Mautic tracked correctly open and click on link  
  
  
  
Customer segment: ~ 100 contacts - they received the email and Mautic tracked correctly e-mail open and only for a few he tracked the click. I imported all contacts with the same CSV, so there is no difference.  
  
  
  
The links seems to be ok: [https://host/r/c6f73e12a47f74796fd207ea5?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czoxNDoiY2FtcGFpZ24uZXZlbnQiO2k6MTtpOjEyO31zOjU6ImVtYWlsIjtpOjU7czo0OiJzdGF0IjtzOjEzOiI1YTA5Y2NkZDkxODRhIjtzOjQ6ImxlYWQiO2k6MTA7czo3OiJjaGFubmVsIjthOjE6e3M6NToiZW1haWwiO2k6NTt9fQ%3D%3D&](https://host/r/c6f73e12a47f74796fd207ea5?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czoxNDoiY2FtcGFpZ24uZXZlbnQiO2k6MTtpOjEyO31zOjU6ImVtYWlsIjtpOjU7czo0OiJzdGF0IjtzOjEzOiI1YTA5Y2NkZDkxODRhIjtzOjQ6ImxlYWQiO2k6MTA7czo3OiJjaGFubmVsIjthOjE6e3M6NToiZW1haWwiO2k6NTt9fQ%3D%3D&)  
  
  
  
It seems to be a bug, but I can’t figure out.  
  
  
  
Thank you for the help  
  
  
  
Alex

---

<div class="post-metadata">

**Author:** ![alex](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@alex](https://forum.mautic.org/u/alex)\
**Post date:** [November 14, 2017, 10:20am UTC](https://forum.mautic.org/t/problem-with-click-tracking/9899/2 "2017-11-14T10:20:53Z")

</div>

Hello,  
I’m using Mautic 2.9.1 and I just staretd to use it with a few campaigns. I have a few segments with a few hundrend contacts. yesterda I sent my first campaign (single e-mail) to invite my customers to an event. The email has text + 1 external link to eventbrite.

Test Segment: 3 contacts - they received the email and Mautic tracked correctly open and click on link

Customer segment: ~ 100 contacts - they received the email and Mautic tracked correctly e-mail open and only for a few he tracked the click. I imported all contacts with the same CSV, so there is no difference.

The links seems to be ok: [https://host/r/c6f73e12a47f74796fd207ea5?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czoxNDoiY2FtcGFpZ24uZXZlbnQiO2k6MTtpOjEyO31zOjU6ImVtYWlsIjtpOjU7czo0OiJzdGF0IjtzOjEzOiI1YTA5Y2NkZDkxODRhIjtzOjQ6ImxlYWQiO2k6MTA7czo3OiJjaGFubmVsIjthOjE6e3M6NToiZW1haWwiO2k6NTt9fQ%3D%3D&](https://host/r/c6f73e12a47f74796fd207ea5?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czoxNDoiY2FtcGFpZ24uZXZlbnQiO2k6MTtpOjEyO31zOjU6ImVtYWlsIjtpOjU7czo0OiJzdGF0IjtzOjEzOiI1YTA5Y2NkZDkxODRhIjtzOjQ6ImxlYWQiO2k6MTA7czo3OiJjaGFubmVsIjthOjE6e3M6NToiZW1haWwiO2k6NTt9fQ%3D%3D&)

It seems to be a bug, but I can’t figure out.

Thank you for the help

Alex