# Problem with Email Read

**URL:** <https://forum.mautic.org/t/problem-with-email-read/9945>\
**Category:** Product Support\
**Created:** [November 21, 2017, 2:55pm UTC](https://forum.mautic.org/t/problem-with-email-read/9945 "2017-11-21T14:55:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sfernandez](https://avatars.discourse-cdn.com/v4/letter/s/838e76/32.png) [@sfernandez](https://forum.mautic.org/u/sfernandez)\
**Post date:** [November 21, 2017, 2:55pm UTC](https://forum.mautic.org/t/problem-with-email-read/9945/1 "2017-11-21T14:55:39Z")

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Hi, I’m new to this awesome tool and trying to get to know all its features!  
  
  
  
I started running an email campaign and noticed that, although I get “read count”, Mautic does not tell me which contacts actually read the email nor when.  
  
  
  
Using the default reports and creating a new one, I noticed that the date read field is always empty. So I connected to the database and started wondering around the tables. I’m guessing that the fields date\_read and is\_read on the table email\_stats are the ones I’m looking for, but to my surprise these are both 0 and NULL for all the registers in the table.  
  
  
  
What should I configure so the tool can fill these fields correctly?  
  
  
  
Thank you for your help

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<div class="post-metadata">

**Author:** ![sfernandez](https://avatars.discourse-cdn.com/v4/letter/s/838e76/32.png) [@sfernandez](https://forum.mautic.org/u/sfernandez)\
**Post date:** [November 21, 2017, 2:55pm UTC](https://forum.mautic.org/t/problem-with-email-read/9945/2 "2017-11-21T14:55:39Z")

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Hi, I’m new to this awesome tool and trying to get to know all its features!

I started running an email campaign and noticed that, although I get “read count”, Mautic does not tell me which contacts actually read the email nor when.

Using the default reports and creating a new one, I noticed that the date read field is always empty. So I connected to the database and started wondering around the tables. I’m guessing that the fields date\_read and is\_read on the table email\_stats are the ones I’m looking for, but to my surprise these are both 0 and NULL for all the registers in the table.

What should I configure so the tool can fill these fields correctly?

Thank you for your help

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**Author:** ![denispavliha](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@denispavliha](https://forum.mautic.org/u/denispavliha)\
**Post date:** [November 24, 2017, 2:24pm UTC](https://forum.mautic.org/t/problem-with-email-read/9945/3 "2017-11-24T14:24:46Z")

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Hi.

What happens if you click on one of those count badges?

![](http://shrani.si/f/2d/um/xmeygNf/read.png)

Best,  
D.

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**Author:** ![abhijithcs](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/abhijithcs/32/505_2.png) [@abhijithcs](https://forum.mautic.org/u/abhijithcs)\
**Post date:** [October 22, 2020, 12:16pm UTC](https://forum.mautic.org/t/problem-with-email-read/9945/4 "2020-10-22T12:16:23Z")

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Hi there,

Could you tell me how you have added the email read count to the report?

Thanks