# Problem with emails styles/formatting - Emails are losing all formatting when received

**URL:** <https://forum.mautic.org/t/problem-with-emails-styles-formatting-emails-are-losing-all-formatting-when-received/20958>\
**Category:** Mautic 4 Install/Upgrade Support\
**Created:** [September 21, 2021, 10:05pm UTC](https://forum.mautic.org/t/problem-with-emails-styles-formatting-emails-are-losing-all-formatting-when-received/20958 "2021-09-21T22:05:21Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![mvpalves](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mvpalves/32/5846_2.png) [@mvpalves](https://forum.mautic.org/u/mvpalves)\
**Post date:** [September 22, 2021, 6:04pm UTC](https://forum.mautic.org/t/problem-with-emails-styles-formatting-emails-are-losing-all-formatting-when-received/20958/3 "2021-09-22T18:04:15Z")

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Hey Joey! Thanks for your help!

I’ve done what you mentioned and noticed that for some reason the head tag is not closing, nor the body is opening (at least it’s what I noticed, I’m not that good with coding in general haha):

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/12b73c2e6273105d83639d82f177452c3fbe3442.png)

This is the original HTML (the one that I’ve used in the Blank theme builder on Mautic):  
[https://ajudafinanceiro.com/mautic/email\_sent.html](https://ajudafinanceiro.com/mautic/email_sent.html)

The same one, but in txt:  
[https://ajudafinanceiro.com/mautic/email\_sent.txt](https://ajudafinanceiro.com/mautic/email_sent.txt)

This is what I got on gmail:  
[https://ajudafinanceiro.com/mautic/email\_received.txt](https://ajudafinanceiro.com/mautic/email_received.txt)

I’ve build this email on sendgrid platform and then used the mailchimp inline tool

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