# Problem with import contact

**URL:** <https://forum.mautic.org/t/problem-with-import-contact/23126>\
**Category:** Product Support\
**Created:** [March 18, 2022, 6:44pm UTC](https://forum.mautic.org/t/problem-with-import-contact/23126 "2022-03-18T18:44:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![paolosn](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/paolosn/32/7028_2.png) [@paolosn](https://forum.mautic.org/u/paolosn)\
**Post date:** [March 18, 2022, 6:44pm UTC](https://forum.mautic.org/t/problem-with-import-contact/23126/1 "2022-03-18T18:44:49Z")

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**Tu software** Mi versión mautic Mautic v4.2.0

Hello community!

I have a problem that I don’t know how to solve.

I made a CSV file to import contacts.  
The file has 2 columns EMAIL and First Name

The problem is that when uploading it to mautic (in UTF-8 encoded csv) it doesn’t give me the correct option to map, I see only 1 field and not the 2 fields.

I attach screenshots of csv and mautic to see if someone can help me solve this problem.

Thanks.

 ![Captura de pantalla 2022-03-18 a las 19.36.17](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0bd31067d099516512af8a7cb461c8c4785c6ddf.png)

 ![Captura de pantalla 2022-03-18 a las 19.36.11](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/c015956d5a21a2b7ba51301a177c6b29df5a7593.png)

edit:  
Sorry :

I did a test and “it was fixed” I put delimiter;

 ![Captura de pantalla 2022-03-18 a las 19.48.30](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/5649c31f675a64b0b5a3ed64df917aae6bc62ea6.png)

and uploaded, the only thing that when uploading it (I only uploaded 1) gives a message of:  
uploaded 1  
merged 0  
ignored 1?

But what is he ignorant of?  
I only uploaded a test contact…  
I think you can refer to the header, someone happened to this too?

Thanks

 ![Captura de pantalla 2022-03-18 a las 19.50.59](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/aca3113af44168bb7487a484abfbbfa2ea57db54.png)

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<div class="post-metadata">

**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\
**Post date:** [March 20, 2022, 6:08pm UTC](https://forum.mautic.org/t/problem-with-import-contact/23126/2 "2022-03-20T18:08:03Z")

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It could be that there is empty line before actual end of file or that no updates were made to a contact (in case the values already exists)