# Problem With Install - PHP.ini

**URL:** <https://forum.mautic.org/t/problem-with-install-php-ini/8939>\
**Category:** Product Support\
**Created:** [July 12, 2017, 1:04pm UTC](https://forum.mautic.org/t/problem-with-install-php-ini/8939 "2017-07-12T13:04:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Vinchenz](https://avatars.discourse-cdn.com/v4/letter/v/77aa72/32.png) [@Vinchenz](https://forum.mautic.org/u/Vinchenz)\
**Post date:** [July 12, 2017, 1:04pm UTC](https://forum.mautic.org/t/problem-with-install-php-ini/8939/1 "2017-07-12T13:04:31Z")

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I’m having a Problem with SET Up of Mautic on my Hostgator Shared Server.  
  
I tried to install Mautic and got the following error message  
  
“Mautic Installation - Environment Check  
  
Major Problems that need to be fixed now  
  
We have detected 1 major problems. You must fix them before continuing:  
  
  
  
PHP version 5.6.x requires the PHP configuration directive always\_populate\_raw\_post\_data be set to -1.  
  
This is handled automatically by the .htaccess file when using Apache and mod\_php5, but must be set manually in php.ini  
  
for other server configurations.  
  
  
  
Please add ‘always\_populate\_raw\_post\_data = -1’ to your php.ini and restart your web server.”  
  
  
  
I found the php.ini folder and added the line above and still no change when I try to log into my account  
  
Is there a tech support dept I can call? Very frustrating…

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<div class="post-metadata">

**Author:** ![Vinchenz](https://avatars.discourse-cdn.com/v4/letter/v/77aa72/32.png) [@Vinchenz](https://forum.mautic.org/u/Vinchenz)\
**Post date:** [July 12, 2017, 1:04pm UTC](https://forum.mautic.org/t/problem-with-install-php-ini/8939/2 "2017-07-12T13:04:31Z")

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I’m having a Problem with SET Up of Mautic on my Hostgator Shared Server.  
I tried to install Mautic and got the following error message  
"Mautic Installation - Environment Check  
Major Problems that need to be fixed now  
We have detected 1 major problems. You must fix them before continuing:

PHP version 5.6.x requires the PHP configuration directive always\_populate\_raw\_post\_data be set to -1.  
This is handled automatically by the .htaccess file when using Apache and mod\_php5, but must be set manually in php.ini  
for other server configurations.

Please add ‘always\_populate\_raw\_post\_data = -1’ to your php.ini and restart your web server."

I found the php.ini folder and added the line above and still no change when I try to log into my account  
Is there a tech support dept I can call? Very frustrating…

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<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [March 23, 2020, 9:46am UTC](https://forum.mautic.org/t/problem-with-install-php-ini/8939/3 "2020-03-23T09:46:52Z")

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