# Problem with leads and tracking

**URL:** <https://forum.mautic.org/t/problem-with-leads-and-tracking/7465>\
**Category:** Product Support\
**Created:** [February 10, 2017, 11:29am UTC](https://forum.mautic.org/t/problem-with-leads-and-tracking/7465 "2017-02-10T11:29:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nicolab](https://avatars.discourse-cdn.com/v4/letter/n/b5e925/32.png) [@nicolab](https://forum.mautic.org/u/nicolab)\
**Post date:** [February 10, 2017, 11:29am UTC](https://forum.mautic.org/t/problem-with-leads-and-tracking/7465/1 "2017-02-10T11:29:09Z")

</div>

Hi,  
  
I set up a Mautic Cloud Free account.  
  
I configured “valid domais” in “CORS settings”.  
  
I created a form with three fields: First name, email and telephone.  
  
I then created a custom landing page in which I put the form and the “3rd party website tracking code” to track pageviews.  
  
  
  
When I view the landing page, Mautic track me as anonymous:  
  
  
  
 ![AMPddeA.png](http://i.imgur.com/AMPddeA.png)  
  
  
  
When, soon after, with the same browser I compile and send the form on the same page, Mautic track me as another lead:  
  
  
  
 ![SAfcIeL.png](http://i.imgur.com/SAfcIeL.png)  
  
  
  
If I reload the page, Mautic not recognize me as the person who filled out the form but still as the first user:  
  
  
  
 ![jlADs36.png](http://i.imgur.com/jlADs36.png)  
  
  
  
All contacts are saved as anonymous:  
  
  
  
 ![5HOMMNi.png](http://i.imgur.com/5HOMMNi.png)  
  
  
  
Why the two contacts are not merged?  
  
What am I doing wrong? I’m new in Mautic.  
  
  
  
Thanks for your help! ![:-)]( ":-)")  
  
  
  
(Sorry for my english)

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<div class="post-metadata">

**Author:** ![nicolab](https://avatars.discourse-cdn.com/v4/letter/n/b5e925/32.png) [@nicolab](https://forum.mautic.org/u/nicolab)\
**Post date:** [February 10, 2017, 11:29am UTC](https://forum.mautic.org/t/problem-with-leads-and-tracking/7465/2 "2017-02-10T11:29:09Z")

</div>

Hi,  
I set up a Mautic Cloud Free account.  
I configured “valid domais” in “CORS settings”.  
I created a form with three fields: First name, email and telephone.  
I then created a custom landing page in which I put the form and the “3rd party website tracking code” to track pageviews.

When I view the landing page, Mautic track me as anonymous:

![](http://i.imgur.com/AMPddeA.png)

When, soon after, with the same browser I compile and send the form on the same page, Mautic track me as another lead:

![](http://i.imgur.com/SAfcIeL.png)

If I reload the page, Mautic not recognize me as the person who filled out the form but still as the first user:

![](http://i.imgur.com/jlADs36.png)

All contacts are saved as anonymous:

![](http://i.imgur.com/5HOMMNi.png)

Why the two contacts are not merged?  
What am I doing wrong? I’m new in Mautic.

Thanks for your help! 🙂

(Sorry for my english)

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<div class="post-metadata">

**Author:** ![BogdanKuts](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@BogdanKuts](https://forum.mautic.org/u/BogdanKuts)\
**Post date:** [March 2, 2017, 2:40pm UTC](https://forum.mautic.org/t/problem-with-leads-and-tracking/7465/3 "2017-03-02T14:40:23Z")

</div>

Got the same issue on a self hosted version. Any idea how to solve it?