# Problem with mautic email template **URL:** \ **Category:** Product Support\ **Created:** [April 24, 2025, 3:46am UTC](https://forum.mautic.org/t/problem-with-mautic-email-template/35548 "2025-04-24T03:46:14Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jiyadme](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jiyadme/32/13931_2.png) [@jiyadme](https://forum.mautic.org/u/jiyadme)\ **Post date:** [April 24, 2025, 3:46am UTC](https://forum.mautic.org/t/problem-with-mautic-email-template/35548/1 "2025-04-24T03:46:14Z")
hello everyone I’m facing issue with email .. after setting up the email template it’s perfect and you can take a look ([https://redacted.com/email/preview/1](https://redacted.com/email/preview/1)) anyone from support but the point when I go to the contact name and press on sending email and chose the template it shows like this ![screencapture-mail-google-mail-u-0-2025-04-24-11_01_50](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0aba155053d7a52821d86dd4d187187ebe59db7a.jpeg) ![screencapture-engage-oxyzhealth-s-contacts-2025-04-24-11_02_18](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/163f234155542ea1b5624e5f256e373cf7382831.jpeg) could anyone help me about this issue cause I don’t know what I suppose to do with thank ---
**Author:** ![ricfreire](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ricfreire/32/14973_2.png) [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Post date:** [April 24, 2025, 1:34pm UTC](https://forum.mautic.org/t/problem-with-mautic-email-template/35548/2 "2025-04-24T13:34:10Z")
Hello @jiyadme, The link you shared is not public, so I cant view it. Also keep in mind that sharing your Mautic URL publicly could pose some **security risks**. Regarding your issue, coding an email is quite different from coding a landing page, which might explain the bugs you’re encountering. It’s possible that the editor you’re using is meant for plain text emails rather than full HTML newsletters, and that’s likely why the code isn’t being rendered correctly. What I’d suggest is: 1. Segment that specific lead. 2. Create a campaign targeting just that segment. 3. Build your email using the GrapeJS builder **or** switch to code mode and paste your HTML there (Validate the code first). 4. Activate the campaign. Let me know if it worked 🙂 Best regards, Ricardo ---
**Author:** ![jiyadme](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jiyadme/32/13931_2.png) [@jiyadme](https://forum.mautic.org/u/jiyadme)\ **Post date:** [April 25, 2025, 2:39am UTC](https://forum.mautic.org/t/problem-with-mautic-email-template/35548/4 "2025-04-25T02:39:13Z")
thank you very much for your help .. I have built the email using the builder already and that’s a screenshot of it ![screencapture-engage-oxyzhealth-email-preview-1-2025-04-25-10_29_18](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/ed6dbc55272f9c470a0f273ec66b7eb43a06bc40.jpeg) ![Screenshot 2025-04-25 102942](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1e0fc8d7351d8745e9a889f175b005acd0ec60ef.png) but if I want to send individual to each contact itself can’t show same the template that I have built with knowing I have tried to copy the code and paste but that giving me the same results ---
**Author:** ![jiyadme](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jiyadme/32/13931_2.png) [@jiyadme](https://forum.mautic.org/u/jiyadme)\ **Post date:** [April 25, 2025, 3:12am UTC](https://forum.mautic.org/t/problem-with-mautic-email-template/35548/5 "2025-04-25T03:12:02Z")
also you have to know if I go to channels - emails - and chose to send a test that will be perfect in the email but using contact individual and chose the template that will be massy as I have attached the pictures ![Screenshot 2025-04-25 111034](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/77616b7d58746252a92e3dbe1cbdf8ce7a6fad57.png) ![screencapture-mail-google-mail-u-0-2025-04-25-11_11_21](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d283e4dd02d31924ad0c5f7073dc0696e3c5b3f0.jpeg) ---
**Author:** ![ricfreire](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ricfreire/32/14973_2.png) [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Post date:** [April 25, 2025, 10:11am UTC](https://forum.mautic.org/t/problem-with-mautic-email-template/35548/6 "2025-04-25T10:11:09Z")
Hi @jiyadme Looks awesome! Glad that I helped you out! Best regards, Ricardo ---
**Author:** ![jiyadme](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jiyadme/32/13931_2.png) [@jiyadme](https://forum.mautic.org/u/jiyadme)\ **Post date:** [April 25, 2025, 12:15pm UTC](https://forum.mautic.org/t/problem-with-mautic-email-template/35548/7 "2025-04-25T12:15:18Z")
sorry, but unfortunately the issue has not been resolved. I was only trying to clarify that when I send a test message, it appears correctly. However, when I try to send a personalized message using the person’s name, the template breaks and doesn’t appear correctly at all. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [April 27, 2025, 12:15am UTC](https://forum.mautic.org/t/problem-with-mautic-email-template/35548/8 "2025-04-27T00:15:51Z")
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