# Problem with SES Amazon bounce

**URL:** <https://forum.mautic.org/t/problem-with-ses-amazon-bounce/30996>\
**Category:** Product Support\
**Created:** [February 21, 2024, 4:57pm UTC](https://forum.mautic.org/t/problem-with-ses-amazon-bounce/30996 "2024-02-21T16:57:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![arielhc](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arielhc/32/9166_2.png) [@arielhc](https://forum.mautic.org/u/arielhc)\
**Post date:** [February 21, 2024, 4:57pm UTC](https://forum.mautic.org/t/problem-with-ses-amazon-bounce/30996/1 "2024-02-21T16:57:00Z")

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**Your software**  
My Mautic version is: 4.4.11  
My PHP version is:7.4.33  
My Database type and version is:10.4.28-MariaDB

**Your problem**  
My problem is: If I send an email to @simulator.amazonses the email is marked as a bounced email. But if I send it to any other email that does not exist either, it does not mark the bounced email.

 ![Screenshot_1](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d65f4a7643e9e2dca62cd49aabba047c16bea4df.png)

This appears in the log: [2024-02-21 14:14:05] mautic.NOTICE: PHP Notice - Undefined index: Type - in file /home/mautic.castillapropiedades.com.ar/public\_html/app/bundles/EmailBundle /Swiftmailer/Amazon/AmazonCallback.php - at line 147 {“payload”:{“notificationType”:“AmazonSnsSubscriptionSucceeded”,“message”:“You have successfully subscribed your Amazon SNS topic ‘arn:aws:sns:sa-east- 1:082691335879:Mautic\_rebote’ to receive ‘Bounce’ notifications from Amazon SES for identity ‘info@castillaprop.com.ar’.”},“type”:“AmazonSnsSubscriptionSucceeded”} {“hostname”:“casti.vps”," pid":292479}  
[2024-02-21 14:14:05] mautic.NOTICE: PHP Notice - Undefined index: Type - in file /home/mautic.castillapropiedades.com.ar/public\_html/app/bundles/EmailBundle/Swiftmailer/Amazon/AmazonCallback .php - at line 147 {“payload”:{“notificationType”:“AmazonSnsSubscriptionSucceeded”,“message”:“You have successfully subscribed your Amazon SNS topic ‘arn:aws:sns:sa-east-1:082691335879:Mautic\_rebote’ to receive ‘Complaint’ notifications from Amazon SES for identity ‘info@castillaprop.com.ar’.”},“type”:“AmazonSnsSubscriptionSucceeded”} {“hostname”:“casti.vps”,“pid”:292480}

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**Author:** ![arielhc](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/arielhc/32/9166_2.png) [@arielhc](https://forum.mautic.org/u/arielhc)\
**Post date:** [February 27, 2024, 7:41pm UTC](https://forum.mautic.org/t/problem-with-ses-amazon-bounce/30996/2 "2024-02-27T19:41:34Z")

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Can someone help me with this?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [February 28, 2024, 9:04am UTC](https://forum.mautic.org/t/problem-with-ses-amazon-bounce/30996/3 "2024-02-28T09:04:48Z")

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Hello,

This is not a bug, but a missing feature, and it was mentioned in the release + docs + news.

**Callback needs plugins to work.**

However, can you check if this plugin, I forked and fixed works for you:

> **[GitHub - jos0405/mauticawsmailer](https://github.com/jos0405/mauticawsmailer)**
>
> Contribute to jos0405/mauticawsmailer development by creating an account on GitHub.

PRs are welcome.

Joey

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**Author:** ![rabii](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rabii/32/13080_2.png) [@rabii](https://forum.mautic.org/u/rabii)\
**Post date:** [November 4, 2024, 2:50pm UTC](https://forum.mautic.org/t/problem-with-ses-amazon-bounce/30996/4 "2024-11-04T14:50:26Z")

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I have installed the extension but still not working. I ma using Mautic 5.1 (Eeverything is configured properly amazon sidewise). I couldn’t find any alternative and although it said on the Mautic Repo that an extension will be provided sometimes by the dev team still no news.

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [November 7, 2024, 10:50am UTC](https://forum.mautic.org/t/problem-with-ses-amazon-bounce/30996/5 "2024-11-07T10:50:58Z")

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Don’t use mine.  
This is lot better:

> **[GitHub - pm-pmaas/etailors\_amazon\_ses](https://github.com/pm-pmaas/etailors_amazon_ses)**
>
> Contribute to pm-pmaas/etailors\_amazon\_ses development by creating an account on GitHub.

Here is the full video:

[![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b5bd1f78d4456155394b037781da9506b90fe9f8.jpeg "Mautic 5: This is how you set up email sending (Amazon, SMTP + more)") ](https://www.youtube.com/watch?v=ejd7wfJjhQo)

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<div class="post-metadata">

**Author:** ![rabii](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rabii/32/13080_2.png) [@rabii](https://forum.mautic.org/u/rabii)\
**Post date:** [November 7, 2024, 4:27pm UTC](https://forum.mautic.org/t/problem-with-ses-amazon-bounce/30996/6 "2024-11-07T16:27:44Z")

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Thank for your reply. I will try this one. Hopefuly ther will be an official package by Mautic to support this in future 🙂