# Problems Managing Bounced Emails **URL:** \ **Category:** Product Support\ **Created:** [December 26, 2015, 1:59pm UTC](https://forum.mautic.org/t/problems-managing-bounced-emails/3072 "2015-12-26T13:59:09Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![yasserb](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@yasserb](https://forum.mautic.org/u/yasserb)\ **Post date:** [December 26, 2015, 1:59pm UTC](https://forum.mautic.org/t/problems-managing-bounced-emails/3072/1 "2015-12-26T13:59:09Z")
Hello, I am loving Mautic so far. The only problem I am facing is that I’m having problems managing the bounced emails. I am using Sendgrid, I have set it up as “Other SMTP Server” because I am also facing the same issue mentioned here: [https://github.com/mautic/mautic/issues/1088](https://github.com/mautic/mautic/issues/1088) (I think) I have followed all the steps listed in the following guide: [https://www.mautic.org/docs/emails/bounce\_management.html](https://www.mautic.org/docs/emails/bounce_management.html) However, although the bounced emails are being sent by Sendgrid to the email I set in “Monitored Inbox Settings”, Mautic is unable to fetch the emails and update the leads (change them to my “Bounced Leads List”) Note 1: When testing the accounts in “Monitored Inbox Settings”, I get a ‘success’ message. Note 2: As mentioned in the “Monitored Email” guide, I’ve also set the following cron jobs: php /path/to/mautic/app/console mautic:fetch:email php /path/to/mautic/app/console mautic:list:update Note 3: I even tried using the script to run Mautic commands from a URL, but it didn’t fetch any email. Any help would be really appreciated it. Thanks. ---
**Author:** ![yasserb](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@yasserb](https://forum.mautic.org/u/yasserb)\ **Post date:** [December 26, 2015, 1:59pm UTC](https://forum.mautic.org/t/problems-managing-bounced-emails/3072/2 "2015-12-26T13:59:09Z")
Hello, I am loving Mautic so far. The only problem I am facing is that I’m having problems managing the bounced emails. I am using Sendgrid, I have set it up as “Other SMTP Server” because I am also facing the same issue mentioned here: [https://github.com/mautic/mautic/issues/1088](https://github.com/mautic/mautic/issues/1088) (I think) I have followed all the steps listed in the following guide: [https://www.mautic.org/docs/emails/bounce\_management.html](https://www.mautic.org/docs/emails/bounce_management.html) However, although the bounced emails are being sent by Sendgrid to the email I set in “Monitored Inbox Settings”, Mautic is unable to fetch the emails and update the leads (change them to my “Bounced Leads List”) Note 1: When testing the accounts in “Monitored Inbox Settings”, I get a ‘success’ message. Note 2: As mentioned in the “Monitored Email” guide, I’ve also set the following cron jobs: php /path/to/mautic/app/console mautic:fetch:email php /path/to/mautic/app/console mautic:list:update Note 3: I even tried using the script to run Mautic commands from a URL, but it didn’t fetch any email. Any help would be really appreciated it. Thanks. ---
**Author:** ![yasserb](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@yasserb](https://forum.mautic.org/u/yasserb)\ **Post date:** [January 9, 2016, 7:49am UTC](https://forum.mautic.org/t/problems-managing-bounced-emails/3072/3 "2016-01-09T07:49:28Z")
Can somebody help me with this issue? ---
**Author:** ![vincardoso](https://avatars.discourse-cdn.com/v4/letter/v/e36b37/32.png) [@vincardoso](https://forum.mautic.org/u/vincardoso)\ **Post date:** [March 27, 2016, 7:55pm UTC](https://forum.mautic.org/t/problems-managing-bounced-emails/3072/4 "2016-03-27T19:55:58Z")
I’m with the same problem! 😕 Are you already found some solution for it? ---
**Author:** ![Adam](https://avatars.discourse-cdn.com/v4/letter/a/4af34b/32.png) [@Adam](https://forum.mautic.org/u/Adam)\ **Post date:** [March 28, 2016, 4:10am UTC](https://forum.mautic.org/t/problems-managing-bounced-emails/3072/5 "2016-03-28T04:10:24Z")
You also have to configure which folder for Mautic to check. If you don’t it won’t work. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/problems-managing-bounced-emails/3072/6 "2020-02-02T22:56:23Z")