# Problems with Tracking and Initial Configuration

**URL:** <https://forum.mautic.org/t/problems-with-tracking-and-initial-configuration/10762>\
**Category:** Product Support\
**Created:** [October 18, 2018, 2:22am UTC](https://forum.mautic.org/t/problems-with-tracking-and-initial-configuration/10762 "2018-10-18T02:22:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![metacom](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/metacom/32/298_2.png) [@metacom](https://forum.mautic.org/u/metacom)\
**Post date:** [October 18, 2018, 2:22am UTC](https://forum.mautic.org/t/problems-with-tracking-and-initial-configuration/10762/1 "2018-10-18T02:22:09Z")

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Hi Alex,

The truth is that we have problems with the cloud version. Independently of the sending of emails (we have not configured it) we are not able to detect the users or monitor them. In other words:  
No contacts are detected automatically.

Uploaded contacts do not track correctly.  
Do you think you could help us? We want to do tests with www.metacom.es.

Thanks in advance,

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [October 17, 2019, 4:33pm UTC](https://forum.mautic.org/t/problems-with-tracking-and-initial-configuration/10762/2 "2019-10-17T16:33:15Z")

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