# Question about campaigns in Mautic 3 **URL:** \ **Category:** General Discussion\ **Tags:** discussion\ **Created:** [July 27, 2021, 11:58am UTC](https://forum.mautic.org/t/question-about-campaigns-in-mautic-3/20288 "2021-07-27T11:58:07Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![jribeiro](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jribeiro/32/1003_2.png) [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Post date:** [July 27, 2021, 11:58am UTC](https://forum.mautic.org/t/question-about-campaigns-in-mautic-3/20288/1 "2021-07-27T11:58:07Z")
Hi there. I have launch a campaign but wanted to cancel it an stop sending mails. In Mautic 2 I went to spool folder and delete all pending files, but in Mautic 3 the spool shows empty and still sending mails even I have deleted the campaign. Anyone knows how to stop/cancel a campaign and cancel also the sending spool? Thank you in advance for your expert advises BR Jose ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 27, 2021, 12:12pm UTC](https://forum.mautic.org/t/question-about-campaigns-in-mautic-3/20288/2 "2021-07-27T12:12:17Z")
Is this a segment email or campaign? I assume a campaign email. If so, then you are not using the queue. You need to stop the campaign itself to stop the sending. You can change to queue settings in the config / email settings Here is a video about how email sending works in Mautic: [![](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/44af713b74f2b3072d1812a03cfd5a2d33b32c8f.jpeg "This Is How Email Sending Works In Mautic") ](https://www.youtube.com/watch?v=fJcen6XDuEc) ---
**Author:** ![jribeiro](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jribeiro/32/1003_2.png) [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Post date:** [July 28, 2021, 1:21pm UTC](https://forum.mautic.org/t/question-about-campaigns-in-mautic-3/20288/3 "2021-07-28T13:21:26Z")
Hi First of all thank you for your fastest answer. I am using a campaign launched from a segment with 97K contacts. I have queued the mails as I should not send more than 400 mails per hour. After one day I wanted to stop it and stopped the campaign but all the mails were already scheduled and still sending. I have deleted the campaign itself but the mail still being sent… I do not know how to really stop a campaign in the middle and also stop the pending scheduled mails as well. In other words I want to stop the campaign and also cancel the queue. I hope now is more clear what my problem is. BR Jose ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 28, 2021, 3:19pm UTC](https://forum.mautic.org/t/question-about-campaigns-in-mautic-3/20288/4 "2021-07-28T15:19:42Z")
It is in the video 🙂 1. If you have Queue sending set up, then turn off the cron command: mautic:email:send You can empty the spool by deleteing .message files in /var/spool 1. if you have no queue turn off mautic:campaigns:trigger Joey ---
**Author:** ![jribeiro](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jribeiro/32/1003_2.png) [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Post date:** [July 28, 2021, 5:01pm UTC](https://forum.mautic.org/t/question-about-campaigns-in-mautic-3/20288/5 "2021-07-28T17:01:11Z")
Yes… This is exact what I was doing in Mautic 2.16. But in Mautic 3.3.3 even I did these steps the var/spool is empty and still sending the mails… I do not know how to stop them. I guess the cron job can not manage the full list (campaign trigger) in one as per time out (I use [cronfig.io](http://cronfig.io)) and then is sending new mails that are not in the spool every 5 minutes… So my guess is that I need to cancel the pending Campaign trigger that is scheduled and not ended yet. I hope this will give more clarity to my problem BR Jose ---
**Author:** ![jribeiro](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jribeiro/32/1003_2.png) [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Post date:** [August 16, 2021, 9:33am UTC](https://forum.mautic.org/t/question-about-campaigns-in-mautic-3/20288/6 "2021-08-16T09:33:24Z")
No new good insight about how I can stop a campaign in the middle in Mautic 3.3.3. Spool is empty campaign is off, ail is off as well, butt system still sending the pending already scheduled mails for this campaign… ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 16, 2021, 1:13pm UTC](https://forum.mautic.org/t/question-about-campaigns-in-mautic-3/20288/7 "2021-08-16T13:13:58Z")
Send me access to your instance in private, I’ll fix it. ---
**Author:** ![jribeiro](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jribeiro/32/1003_2.png) [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Post date:** [August 16, 2021, 1:27pm UTC](https://forum.mautic.org/t/question-about-campaigns-in-mautic-3/20288/8 "2021-08-16T13:27:35Z")
How can I send you my instance in private? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 16, 2021, 4:03pm UTC](https://forum.mautic.org/t/question-about-campaigns-in-mautic-3/20288/9 "2021-08-16T16:03:29Z")
I meant private message here