# Rackspace flagging as SPAM

**URL:** <https://forum.mautic.org/t/rackspace-flagging-as-spam/5266>\
**Category:** General Discussion\
**Created:** [September 8, 2016, 1:48pm UTC](https://forum.mautic.org/t/rackspace-flagging-as-spam/5266 "2016-09-08T13:48:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![theatereleven](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@theatereleven](https://forum.mautic.org/u/theatereleven)\
**Post date:** [September 8, 2016, 1:48pm UTC](https://forum.mautic.org/t/rackspace-flagging-as-spam/5266/1 "2016-09-08T13:48:20Z")

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Hey everyone - something I just ran into yesterday with a current Mautic installation: The default signature “Unsubscribe to no longer receive emails from us” is causing mail to be flagged as SPAM by Rackspace mail servers.  
  
  
  
Trust me on this - my SPF and Domain Key records were squared away. I have two Mautic installs, and it was only happening with one. So I called Rackspace, we went through logs, and the result was the verbiage - not the link or anything else. I took it down to just “unsubscribe” and kicked off the campaign again without changing anything else. BOOM. Worked.  
  
  
  
And to further support: I had changed that verbiage on the other Mautic install that was working. Not for a problem - just wanted the wording to be different.  
  
  
  
Just letting everyone know. If Rackspace is flagging it, I’m sure others are as well.

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<div class="post-metadata">

**Author:** ![theatereleven](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@theatereleven](https://forum.mautic.org/u/theatereleven)\
**Post date:** [September 8, 2016, 1:48pm UTC](https://forum.mautic.org/t/rackspace-flagging-as-spam/5266/2 "2016-09-08T13:48:20Z")

</div>

Hey everyone - something I just ran into yesterday with a current Mautic installation: The default signature “Unsubscribe to no longer receive emails from us” is causing mail to be flagged as SPAM by Rackspace mail servers.

Trust me on this - my SPF and Domain Key records were squared away. I have two Mautic installs, and it was only happening with one. So I called Rackspace, we went through logs, and the result was the verbiage - not the link or anything else. I took it down to just “unsubscribe” and kicked off the campaign again without changing anything else. BOOM. Worked.

And to further support: I had changed that verbiage on the other Mautic install that was working. Not for a problem - just wanted the wording to be different.

Just letting everyone know. If Rackspace is flagging it, I’m sure others are as well.