# Re enabeling users after bounce restriction

**URL:** <https://forum.mautic.org/t/re-enabeling-users-after-bounce-restriction/4445>\
**Category:** Product Support\
**Created:** [June 10, 2016, 1:09pm UTC](https://forum.mautic.org/t/re-enabeling-users-after-bounce-restriction/4445 "2016-06-10T13:09:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rogerwilks](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@rogerwilks](https://forum.mautic.org/u/rogerwilks)\
**Post date:** [June 10, 2016, 1:09pm UTC](https://forum.mautic.org/t/re-enabeling-users-after-bounce-restriction/4445/1 "2016-06-10T13:09:00Z")

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Can someone help me please.  
  
  
  
I have been testing Mautic with a view of rolling it out across our business but im running into a bit of a problem.  
  
During the testing of the system i got 3 bounced emails from one of my test users. I notice on users contact page these is a flag and an option to reset the user but when i click on it it just hangs (with the process icon spinning).  
  
  
  
Has anyone else had this problem that can give me any advice on how to fix it?  
  
  
  
Thank you  
  
  
  
Roger

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<div class="post-metadata">

**Author:** ![rogerwilks](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@rogerwilks](https://forum.mautic.org/u/rogerwilks)\
**Post date:** [July 11, 2016, 5:42pm UTC](https://forum.mautic.org/t/re-enabeling-users-after-bounce-restriction/4445/2 "2016-07-11T17:42:13Z")

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Hi can anyone help me with this please its driving me crazy.

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<div class="post-metadata">

**Author:** ![rogerwilks](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@rogerwilks](https://forum.mautic.org/u/rogerwilks)\
**Post date:** [June 10, 2016, 1:09pm UTC](https://forum.mautic.org/t/re-enabeling-users-after-bounce-restriction/4445/3 "2016-06-10T13:09:00Z")

</div>

Can someone help me please.

I have been testing Mautic with a view of rolling it out across our business but im running into a bit of a problem.  
During the testing of the system i got 3 bounced emails from one of my test users. I notice on users contact page these is a flag and an option to reset the user but when i click on it it just hangs (with the process icon spinning).

Has anyone else had this problem that can give me any advice on how to fix it?

Thank you

Roger