# recommendation install imap plugin

**URL:** <https://forum.mautic.org/t/recommendation-install-imap-plugin/6150>\
**Category:** Product Support\
**Created:** [October 9, 2016, 5:58am UTC](https://forum.mautic.org/t/recommendation-install-imap-plugin/6150 "2016-10-09T05:58:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![heincampmans](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/heincampmans/32/126_2.png) [@heincampmans](https://forum.mautic.org/u/heincampmans)\
**Post date:** [October 9, 2016, 5:58am UTC](https://forum.mautic.org/t/recommendation-install-imap-plugin/6150/1 "2016-10-09T05:58:44Z")

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Hello,  
  
  
  
I am starting with Mautic. I the browser, before installing, I get the message:  
  
(at recommendations)  
  
**Install and enable the imap extension to support monitored email.**  
  
  
  
According to some investigations on  
  
[https://www.mautic.org/community/index.php/5495-monitor-inbox-settings-php-imap-extention-required/0](https://www.mautic.org/community/index.php/5495-monitor-inbox-settings-php-imap-extention-required/0)  
  
  
  
I have all the required ports checked to be open  
  
I have given the command:  
  
php -i | grep IMAP  
  
no result in het line except a new prompt.  
  
I assume I have given a command  
  
  
  
Don’t know if the issue is just a false message, or how to investigate further…  
  
  
  
Anyone an idea?  
  
  
  
Thank you in advance

---

<div class="post-metadata">

**Author:** ![heincampmans](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/heincampmans/32/126_2.png) [@heincampmans](https://forum.mautic.org/u/heincampmans)\
**Post date:** [October 9, 2016, 5:58am UTC](https://forum.mautic.org/t/recommendation-install-imap-plugin/6150/2 "2016-10-09T05:58:44Z")

</div>

Hello,

I am starting with Mautic. I the browser, before installing, I get the message:  
(at recommendations)  
Install and enable the imap extension to support monitored email.

According to some investigations on  
[https://www.mautic.org/community/index.php/5495-monitor-inbox-settings-php-imap-extention-required/0](https://www.mautic.org/community/index.php/5495-monitor-inbox-settings-php-imap-extention-required/0)

I have all the required ports checked to be open  
I have given the command:  
php -i | grep IMAP  
no result in het line except a new prompt.  
I assume I have given a command

Don’t know if the issue is just a false message, or how to investigate further…

Anyone an idea?

Thank you in advance