# Record not found on unsubscribe link

**URL:** <https://forum.mautic.org/t/record-not-found-on-unsubscribe-link/12589>\
**Category:** Product Support\
**Created:** [February 4, 2020, 8:52pm UTC](https://forum.mautic.org/t/record-not-found-on-unsubscribe-link/12589 "2020-02-04T20:52:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mahamcou](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mahamcou/32/1595_2.png) [@mahamcou](https://forum.mautic.org/u/mahamcou)\
**Post date:** [February 4, 2020, 8:52pm UTC](https://forum.mautic.org/t/record-not-found-on-unsubscribe-link/12589/1 "2020-02-04T20:52:07Z")

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So what is the conclusion here?  
I am also facing the same issue of “Record not found” if I click unsubscribe!

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 4, 2020, 9:07pm UTC](https://forum.mautic.org/t/record-not-found-on-unsubscribe-link/12589/2 "2020-02-04T21:07:26Z")

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Hi there,

Please don’t bump super old posts with a new problem. I’ve split this off to a new topic.

You will get ‘Record not found’ if you are clicking by sending a test email - is that what happened?

Please try setting up a campaign and sending it to yourself (e.g. via a segment which only has you in it) so you can test with live data if you were trying to check it with a send test email option.

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**Author:** ![mahamcou](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mahamcou/32/1595_2.png) [@mahamcou](https://forum.mautic.org/u/mahamcou)\
**Post date:** [February 4, 2020, 9:09pm UTC](https://forum.mautic.org/t/record-not-found-on-unsubscribe-link/12589/3 "2020-02-04T21:09:26Z")

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@silavapi, great. Thank you. I will sure try this option Inshallah.