# Regarding Mautic error

**URL:** <https://forum.mautic.org/t/regarding-mautic-error/28827>\
**Category:** Product Support\
**Created:** [August 4, 2023, 3:05am UTC](https://forum.mautic.org/t/regarding-mautic-error/28827 "2023-08-04T03:05:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![shekhar](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@shekhar](https://forum.mautic.org/u/shekhar)\
**Post date:** [August 4, 2023, 3:05am UTC](https://forum.mautic.org/t/regarding-mautic-error/28827/1 "2023-08-04T03:05:12Z")

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**Your software**  
My Mautic version is: 4.4.9  
My PHP version is: 8.0.29  
My Database type and version is: 10.6.12-MariaDB-0ubuntu0.22.04.1  
I got this error today. Could anyone please help me to sort out this. Thanks

[2023-08-04 01:00:04] mautic.WARNING: MaxMind license key is required. {“hostname”:“vultr”,“pid”:105473}  
[2023-08-04 01:00:04] mautic.ERROR: Failed to fetch remote IP data: URI must be a string or UriInterface {“hostname”:“vultr”,“pid”:105473}  
[2023-08-04 01:00:04] mautic.WARNING: MaxMind license key is required. {“hostname”:“vultr”,“pid”:105473}  
Yesterday I was able to see the contact event after create a contact just like attached screenshot

 ![imgpsh_fullsize_anim](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/897694c81c2ae1a257d03e02db4a14bbcf0ab9e2.png)  
But today It looks like this  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/5247b3f39843f5c6262ffaa238822df0b4fbf7ab.png)

Please if anyone suggest us to do fix this would be appreciated.

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**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\
**Post date:** [August 4, 2023, 7:39am UTC](https://forum.mautic.org/t/regarding-mautic-error/28827/2 "2023-08-04T07:39:18Z")

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Follow instructions here.

> **[Maxmind license](https://docs.mautic.org/en/setup/maxmind-license)**
>
> . From the 2.16 release, Mautic has supported using a license key to access the MaxMind IP lookup service.. . . . From the 3.2 release the format for the license key needs to be AccountID:Licensekey. You can locate the Account ID directly preceding...

But update button won’t work (bug) so use CLI commands to access your server directly.

Navigate into your mautic folder then run the command below to get the latest database.

php /opt/bitnami/mautic/bin/console mautic:iplookup:download

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<div class="post-metadata">

**Author:** ![shekhar](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@shekhar](https://forum.mautic.org/u/shekhar)\
**Post date:** [August 4, 2023, 9:38am UTC](https://forum.mautic.org/t/regarding-mautic-error/28827/3 "2023-08-04T09:38:52Z")

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Hi @robm  
Thanks for the instruction. Could you able to access my system through anydesk or teamviewer If possible? Thanks.

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**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\
**Post date:** [August 6, 2023, 8:07am UTC](https://forum.mautic.org/t/regarding-mautic-error/28827/4 "2023-08-06T08:07:03Z")

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I will do a video for you. Are you able to access your server via terminal (mac) or something like Putty (windows)? Maybe your host provide console access?

U will need to have this set up.