# Remote Asset download not triggered

**URL:** <https://forum.mautic.org/t/remote-asset-download-not-triggered/3130>\
**Category:** Product Support\
**Created:** [January 4, 2016, 3:46pm UTC](https://forum.mautic.org/t/remote-asset-download-not-triggered/3130 "2016-01-04T15:46:26Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![d.beraldin](https://avatars.discourse-cdn.com/v4/letter/d/da6949/32.png) [@d.beraldin](https://forum.mautic.org/u/d.beraldin)\
**Post date:** [January 4, 2016, 3:46pm UTC](https://forum.mautic.org/t/remote-asset-download-not-triggered/3130/1 "2016-01-04T15:46:26Z")

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Hi everyone.  
  
I am trying to configure a form with a “Download asset” submit action using a remote asset. However, when I try to fill out the form, the download does not start. I thought there could be some other action interfering since I also had a redirect URL configured after submission, but changing that setting to “remain at form” did not help. If I try uploading a local file as an assed (instead of using the “remote” option with external files hosted somewhere else), and in this case the download is triggered as expected.  
  
  
  
I tried searching the forum for some useful piece of information, the only clue I was able to find referred to a self-managed version of Mautic (we are using a free hosted account though). Does anyone have any idea about what I am doing wrong?

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**Author:** ![d.beraldin](https://avatars.discourse-cdn.com/v4/letter/d/da6949/32.png) [@d.beraldin](https://forum.mautic.org/u/d.beraldin)\
**Post date:** [January 4, 2016, 3:46pm UTC](https://forum.mautic.org/t/remote-asset-download-not-triggered/3130/2 "2016-01-04T15:46:26Z")

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Hi everyone.  
I am trying to configure a form with a “Download asset” submit action using a remote asset. However, when I try to fill out the form, the download does not start. I thought there could be some other action interfering since I also had a redirect URL configured after submission, but changing that setting to “remain at form” did not help. If I try uploading a local file as an assed (instead of using the “remote” option with external files hosted somewhere else), and in this case the download is triggered as expected.

I tried searching the forum for some useful piece of information, the only clue I was able to find referred to a self-managed version of Mautic (we are using a free hosted account though). Does anyone have any idea about what I am doing wrong?

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [January 6, 2016, 8:08am UTC](https://forum.mautic.org/t/remote-asset-download-not-triggered/3130/3 "2016-01-06T08:08:00Z")

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This seem to me as a bug. The question is if it is a Mautic bug or bug of the hosting service. Let’s assume it is a Mautic bug. Create a new bug request at

[https://github.com/mautic/mautic/issues](https://github.com/mautic/mautic/issues)

with detailed steps to recreate the issue. If anyone will be able to recreate the bug, it’s a Mautic bug.

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**Author:** ![d.beraldin](https://avatars.discourse-cdn.com/v4/letter/d/da6949/32.png) [@d.beraldin](https://forum.mautic.org/u/d.beraldin)\
**Post date:** [January 7, 2016, 11:20am UTC](https://forum.mautic.org/t/remote-asset-download-not-triggered/3130/4 "2016-01-07T11:20:39Z")

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Ok, thank you for your kind answer… for our experiments we worked this around using another kind of action btw, which is equally fine.