# Remove from campaign, then re-add

**URL:** <https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768>\
**Category:** General Discussion\
**Created:** [November 13, 2015, 4:20pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768 "2015-11-13T16:20:18Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![danjacobs](https://avatars.discourse-cdn.com/v4/letter/d/e480ec/32.png) [@danjacobs](https://forum.mautic.org/u/danjacobs)\
**Post date:** [November 13, 2015, 4:20pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/1 "2015-11-13T16:20:18Z")

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Hello, I was wondering if anyone could help.  
  
  
  
A lead goes through a campaign and then is removed from that campaign. That same lead then completes an action to go back into that campaign - but the lead doesn’t end up in the campaign again… any ideas why this could be?  
  
  
  
**This is my workflow:**  
  
  
  
Lead gets added to a smart list (via a tag named “Download”) \> **Campaign is triggered** based on the addition to the smart list  
  
  
  
Campaign starts:

> Lead is sent email  
>   
> Lead is removed from smart list  
>   
> Lead has “Download” tag removed  
>   
> Lead is removed from this campaign  
>   
>   
>   
> Now when the same lead does the same action to get back into the same campaign (via a “Download” tag) the campaign is not triggered again…

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**Author:** ![danjacobs](https://avatars.discourse-cdn.com/v4/letter/d/e480ec/32.png) [@danjacobs](https://forum.mautic.org/u/danjacobs)\
**Post date:** [November 13, 2015, 4:20pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/2 "2015-11-13T16:20:18Z")

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Hello, I was wondering if anyone could help.

A lead goes through a campaign and then is removed from that campaign. That same lead then completes an action to go back into that campaign - but the lead doesn’t end up in the campaign again… any ideas why this could be?

This is my workflow:

Lead gets added to a smart list (via a tag named “Download”) \> Campaign is triggered based on the addition to the smart list

Campaign starts:

> Lead is sent email  
> Lead is removed from smart list  
> Lead has “Download” tag removed  
> Lead is removed from this campaign

Now when the same lead does the same action to get back into the same campaign (via a “Download” tag) the campaign is not triggered again…

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [November 18, 2015, 12:22pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/3 "2015-11-18T12:22:47Z")

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Hello Dan,

I believe we just spoke via support, but I’ll answer it here real quick for others.

A lead can go through a campaign only once. Mautic keeps track of every campaign action execution for every lead (so statistics and further decisions could be made). Mautic doesn’t trigger a campaign action for a lead which already has the record about executing it already.

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**Author:** ![rodrideme](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rodrideme/32/1299_2.png) [@rodrideme](https://forum.mautic.org/u/rodrideme)\
**Post date:** [December 19, 2015, 3:39pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/4 "2015-12-19T15:39:33Z")

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Hello John @escopecz ,

even removing the lead and inserting again he won´t do through the campaign again, right?

It seems an opportunity to create this feature isn´t it?

@danjacobs I´m currently using the stand alone form to avoid this, though I lose an important feature that the time will be triggered to send email.

Or a feature to insert a WAIT in stand alone form actions

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**Author:** ![typofonic](https://avatars.discourse-cdn.com/v4/letter/t/cdc98d/32.png) [@typofonic](https://forum.mautic.org/u/typofonic)\
**Post date:** [October 4, 2016, 10:31pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/5 "2016-10-04T22:31:21Z")

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Would definately love a feature to enable a contact to go through a campaign again.

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**Author:** ![MP2205](https://avatars.discourse-cdn.com/v4/letter/m/8c91f0/32.png) [@MP2205](https://forum.mautic.org/u/MP2205)\
**Post date:** [December 9, 2016, 1:06pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/6 "2016-12-09T13:06:48Z")

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Yes, this would be a great feature.

What is the suggested way right now to do it? In our case we got a trial of 30 days where a lead should be able to get the same trial again after a couple of months.

How would you do this?

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**Author:** ![TBarregren](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tbarregren/32/66_2.png) [@TBarregren](https://forum.mautic.org/u/TBarregren)\
**Post date:** [April 21, 2017, 6:42pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/7 "2017-04-21T18:42:27Z")

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@escopecz,

How do I allow a contact to go through a campaing an second time.

In my case I have a double opt-in campaign that adds contact to a subscriber segment. I have another campaing for unsubscribing that removes the contect from the subscriber segment. When the contact tries to sign up again nothing is happening, even if the unsubscribe campaign remove the contact from the subscription campaingn. What to do?

Cheers,  
Thomas

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**Author:** ![conorseed](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/conorseed/32/201_2.png) [@conorseed](https://forum.mautic.org/u/conorseed)\
**Post date:** [August 14, 2017, 10:56pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/8 "2017-08-14T22:56:02Z")

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Hey everyone, is it possible to have a contact go through a campaign multiple times yet? Or a work around?

I’d love for this to be a feature too.

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**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [August 19, 2017, 10:20am UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/9 "2017-08-19T10:20:59Z")

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Workaround: [https://github.com/kgroveshok/mautic-campaign-reset](https://github.com/kgroveshok/mautic-campaign-reset)

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**Author:** ![theatereleven](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@theatereleven](https://forum.mautic.org/u/theatereleven)\
**Post date:** [August 19, 2017, 8:07pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/10 "2017-08-19T20:07:00Z")

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I recently had to do something similar to this - needed to reset the campaign on leads to they’d receive new emails added. Documented the steps: [https://outergain.com/add-emails-to-an-existing-mautic-campaign/](https://outergain.com/add-emails-to-an-existing-mautic-campaign/)

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**Author:** ![kgroves](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kgroves/32/560_2.png) [@kgroves](https://forum.mautic.org/u/kgroves)\
**Post date:** [August 23, 2017, 9:15am UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/11 "2017-08-23T09:15:22Z")

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My work around is still working!

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/remove-from-campaign-then-re-add/2768/12 "2020-02-02T22:56:19Z")

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