# Reply Detection for more than one inbox **URL:** \ **Category:** Ideas and Feature Requests\ **Tags:** email-backend\ **Created:** [March 2, 2018, 10:39am UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306 "2018-03-02T10:39:03Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![artvandelay](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@artvandelay](https://forum.mautic.org/u/artvandelay)\ **Post date:** [March 2, 2018, 10:39am UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/1 "2018-03-02T10:39:03Z")
It would be great to have reply detection to stop follow ups or change campaign once a contact respond. So once you start dealing with a contact directly they stop receiving further marketing emails and follow-ups until further notice. As it stands many people (myself included) are spending hours each week updating prospect lists and managing campaigns as contacts take action on an email. This is done perfectly by [woodpecker.co](http://woodpecker.co) - “Once a reply to any of your emails comes in, even from another email address, the follow-up sequence planned for the prospect is stopped automatically.” This would need to check an inbox ever 10-30 mins. Detect second email addresses encase of somebody replying for an alternate account Distinguish between auto-replies. Update contact details to take action (stop/switch sequence) it has been discussed previously here - ['Change Campaign' prompted by a REPLY to an email [$15] · Issue #425 · mautic/mautic · GitHub](https://github.com/mautic/mautic/issues/425) ---
**Author:** ![alberto](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alberto/32/276_2.png) [@alberto](https://forum.mautic.org/u/alberto)\ **Post date:** [April 1, 2018, 10:29pm UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/2 "2018-04-01T22:29:17Z")
Agreed, this would be a great time saver and seems like something that should be in the campaign builder. ---
**Author:** ![FrancescaZ](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/francescaz/32/194_2.png) [@FrancescaZ](https://forum.mautic.org/u/FrancescaZ)\ **Post date:** [June 25, 2018, 4:00am UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/3 "2018-06-25T04:00:07Z")
Any news about this? It would be very useful! ---
**Author:** ![lucagitec](https://avatars.discourse-cdn.com/v4/letter/l/9fc348/32.png) [@lucagitec](https://forum.mautic.org/u/lucagitec)\ **Post date:** [June 10, 2019, 5:16am UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/4 "2019-06-10T05:16:39Z")
+1 ---
**Author:** ![gabe](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gabe/32/436_2.png) [@gabe](https://forum.mautic.org/u/gabe)\ **Post date:** [August 18, 2019, 3:54pm UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/5 "2019-08-18T15:54:44Z")
In my opinion, this is the biggest single feature missing from Mautic. There was a ton of discussion about it on [Gibthub](https://github.com/mautic/mautic/issues/425#issuecomment-139558211). For clarification, Mautic does have the ability to track a **single** “Monitored Inbox” for replies and bounces but it really needs to track replies for every Mautic user. If you have more than one person on your sales team and you send most emails from the contact’s owner, then a single montiored inbox is not sufficient. It’s a setting that should really exist for each Mautic user account (in addition to the single montired inbox for a generic email like [marketing@yourmautic.com](mailto:marketing@yourmautic.com)). ---
**Author:** ![scmoral](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/scmoral/32/83_2.png) [@scmoral](https://forum.mautic.org/u/scmoral)\ **Post date:** [August 21, 2019, 11:21am UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/6 "2019-08-21T11:21:39Z")
+1 guys at my marketing dept. are always asking for this feature. ---
**Author:** ![Sudheer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sudheer/32/1370_2.png) [@Sudheer](https://forum.mautic.org/u/Sudheer)\ **Post date:** [April 9, 2020, 4:33pm UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/7 "2020-04-09T16:33:18Z")
Any Luck on this feature. ? ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [April 9, 2020, 5:00pm UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/8 "2020-04-09T17:00:29Z")
> [@gabe](#): > > For clarification, Mautic does have the ability to track a **single** “Monitored Inbox” for replies and bounces but it really needs to track replies for every Mautic user. I’ve updated the title of this feature request to ensure that it is clear what you are requesting. ---
**Author:** ![gabe](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gabe/32/436_2.png) [@gabe](https://forum.mautic.org/u/gabe)\ **Post date:** [September 14, 2020, 8:58pm UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/9 "2020-09-14T20:58:53Z")
As an update to this, Mautic 3.1.0 includes a new API endpoint that lets you manually mark an email as replied. Not a full solution, but a lot better than nothing… ---
**Author:** ![amir.invozone](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/amir.invozone/32/580_2.png) [@amir.invozone](https://forum.mautic.org/u/amir.invozone)\ **Post date:** [January 27, 2021, 11:02am UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/10 "2021-01-27T11:02:05Z")
Any update on this feature? ---
**Author:** ![antonn](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/antonn/32/561_2.png) [@antonn](https://forum.mautic.org/u/antonn)\ **Post date:** [May 10, 2021, 8:29am UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/11 "2021-05-10T08:29:27Z")
Is there any plan to add this feature (have separate “monitored inbox” for replies for each Mautic user) to Mautic v3? This feature is important. ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [March 17, 2023, 8:44am UTC](https://forum.mautic.org/t/reply-detection-for-more-than-one-inbox/10306/12 "2023-03-17T08:44:12Z")
Actually it could be a single inbox as long as I could define rules to react on that individually within a campaign. The feature would need to detect the senders address to the “reply to Inbox” in order to mark a campaign event. I just received this requirement / wish from another client and I think its pretty useful. Direct response by mail is very natural, low barrier reaction to an information triggered by an incoming E-Mail.