# Reply vs AutoRespond is it treated differently?

**URL:** <https://forum.mautic.org/t/reply-vs-autorespond-is-it-treated-differently/18359>\
**Category:** Product Support\
**Created:** [February 28, 2021, 11:22pm UTC](https://forum.mautic.org/t/reply-vs-autorespond-is-it-treated-differently/18359 "2021-02-28T23:22:53Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![sweetraskels](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sweetraskels/32/4577_2.png) [@sweetraskels](https://forum.mautic.org/u/sweetraskels)\
**Post date:** [February 28, 2021, 11:22pm UTC](https://forum.mautic.org/t/reply-vs-autorespond-is-it-treated-differently/18359/1 "2021-02-28T23:22:53Z")

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hello all ,

wondering if mautic will treat with email response and the auto reply as two different email ?  
During my testing when i the user is replying the trigger clicks in for the user responded and notfies. but i havent tested the auto replies. After i launched the campaign i am seeing lot of auto replies which is fine and mautic is processing it but the email respond is not actioned.

in the campaign i have action when user respond move them to a segment , but i dont see that been triggered for the user who has auto reply.  
is that normal or how can we handle it ?