# Report with No Data

**URL:** <https://forum.mautic.org/t/report-with-no-data/16576>\
**Category:** Product Support\
**Created:** [October 15, 2020, 9:39am UTC](https://forum.mautic.org/t/report-with-no-data/16576 "2020-10-15T09:39:19Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![ecalpemos2000](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ecalpemos2000/32/833_2.png) [@ecalpemos2000](https://forum.mautic.org/u/ecalpemos2000)\
**Post date:** [October 15, 2020, 9:39am UTC](https://forum.mautic.org/t/report-with-no-data/16576/1 "2020-10-15T09:39:19Z")

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**Your software**  
My Mautic version is:v3.0.2  
My PHP version is: 7.2.33

**Your problem**  
My problem is: I have created a report with the following:  
Data Source - Emails, Emails  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6e14ae21ae819f572bc7f07acecdfdb945e62a49.png)

The problem is, when I view the report in Mautic, I see the data, when the report is set by email, once a day, the excel is blank and never contains any data.

Any help, much appreciated!

These errors are showing in the log:

Steps I have tried to fix the problem:  
I have remade the report, tried different mail clients and different browsers, always blank when sent in the email.

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<div class="post-metadata">

**Author:** ![ecalpemos2000](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ecalpemos2000/32/833_2.png) [@ecalpemos2000](https://forum.mautic.org/u/ecalpemos2000)\
**Post date:** [October 30, 2020, 6:55pm UTC](https://forum.mautic.org/t/report-with-no-data/16576/2 "2020-10-30T18:55:08Z")

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Can no one help me with this?

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<div class="post-metadata">

**Author:** ![raramuridesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raramuridesign/32/13226_2.png) [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\
**Post date:** [May 11, 2021, 7:43pm UTC](https://forum.mautic.org/t/report-with-no-data/16576/3 "2021-05-11T19:43:43Z")

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@ecalpemos2000 Are you still having issues, or did you resolve this?

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<div class="post-metadata">

**Author:** ![ecalpemos2000](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ecalpemos2000/32/833_2.png) [@ecalpemos2000](https://forum.mautic.org/u/ecalpemos2000)\
**Post date:** [May 12, 2021, 6:54am UTC](https://forum.mautic.org/t/report-with-no-data/16576/4 "2021-05-12T06:54:47Z")

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Hi,

No it is still an issue for me.

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [May 12, 2021, 7:40am UTC](https://forum.mautic.org/t/report-with-no-data/16576/5 "2021-05-12T07:40:33Z")

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Try this tutorial, it is a great starting point.

> **[How to create an Opening Rate Report in Mautic](https://martechwithme.com/how-to-create-opening-rate-report-mautic/)**

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**Author:** ![raramuridesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raramuridesign/32/13226_2.png) [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\
**Post date:** [May 12, 2021, 7:58am UTC](https://forum.mautic.org/t/report-with-no-data/16576/6 "2021-05-12T07:58:00Z")

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> [@joeyk](#):
>
> Try this tutorial, it is a great starting point.

I do not think this is the issue, creating a report.  
It has to do with the automatic email which is triggered using the cron. These emails are empty, and so far we have not seen a way to fix this.

@joeyk

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<div class="post-metadata">

**Author:** ![ecalpemos2000](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ecalpemos2000/32/833_2.png) [@ecalpemos2000](https://forum.mautic.org/u/ecalpemos2000)\
**Post date:** [May 12, 2021, 8:10am UTC](https://forum.mautic.org/t/report-with-no-data/16576/7 "2021-05-12T08:10:11Z")

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I tried everything to resolve, the email was always blank!

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<div class="post-metadata">

**Author:** ![raramuridesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/raramuridesign/32/13226_2.png) [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\
**Post date:** [May 12, 2021, 8:31am UTC](https://forum.mautic.org/t/report-with-no-data/16576/8 "2021-05-12T08:31:48Z")

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@ecalpemos2000 Here is the issue we have explained

* * *

**Important:** We are assuming the report is created and showing the correct data.

Tested manual download, and we are able to get the report as CSV, HTML etc

Assuming the manual download works, we then setup a CronJob which specifically targets the REPORT ID and triggers at 8 am in the morning.

When this email arrives, the attachment is blank.

We have tested this on different mautic instances and server setups with the same results.  
Mautic is the latest version and we are running PHP 7.4.x

* * *

@ecalpemos2000 can you confirm if you have the same workflow as the above?

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<div class="post-metadata">

**Author:** ![gandhi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gandhi/32/13476_2.png) [@gandhi](https://forum.mautic.org/u/gandhi)\
**Post date:** [February 28, 2025, 5:23am UTC](https://forum.mautic.org/t/report-with-no-data/16576/9 "2025-02-28T05:23:49Z")

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Hello @joeyk,

Do you have any idea how to generate a report for specific campaigns?  
I have emails sent in campaigns, and now I’m looking to get email stats categorized by campaign.

Would appreciate any insights! 😊
