# Reset contacts lead points to zero after a period on inactivity **URL:** \ **Category:** Product Support\ **Created:** [February 22, 2021, 2:05pm UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249 "2021-02-22T14:05:40Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![harry5](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harry5/32/902_2.png) [@harry5](https://forum.mautic.org/u/harry5)\ **Post date:** [February 22, 2021, 2:05pm UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249/1 "2021-02-22T14:05:40Z")
Can anyone help? I would like to be able to reset a contacts lead points to 0 if they have not been active for a period of time (3months) I can create a segment filter that will pull in contacts with no activity in the last 3 months the question I have is: I know I can add the contacts to a campaign and add a minus figure to the contact points but as each contact will have a different value for the lead points adding a minus figure might not put the figure back to zero and could even produce a minus figure. Any ideas? ---
**Author:** ![harry5](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/harry5/32/902_2.png) [@harry5](https://forum.mautic.org/u/harry5)\ **Post date:** [February 22, 2021, 2:33pm UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249/2 "2021-02-22T14:33:57Z")
I think I have worked it out. Run a campaign and instead of using the action adjust lead points I used the update contact and in there you can set the value to zero. ---
**Author:** ![kevin\_david\_k](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/kevin_david_k/32/2447_2.png) [@kevin\_david\_k](https://forum.mautic.org/u/kevin_david_k)\ **Post date:** [August 17, 2021, 10:49am UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249/3 "2021-08-17T10:49:06Z")
I am finding that if a lead has -30 points, for example, that it takes forever for the lead to reach marketing qualified (45 points) even though they have a lot of recent activity on the site. Not sure the best way to approach this. Any advice would be greatly appreciated. ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [August 17, 2021, 11:43am UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249/4 "2021-08-17T11:43:54Z")
hey @kevin_david_k - can you explain a bit more of what you are trying to do and how are you allocating points ---
**Author:** ![FelipeVilas](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/felipevilas/32/11057_2.png) [@FelipeVilas](https://forum.mautic.org/u/FelipeVilas)\ **Post date:** [December 11, 2023, 2:34pm UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249/5 "2023-12-11T14:34:52Z")
Is it possible to reset the points of all contacts at once? Or at least the contacts that I select? I have many contacts and, having changed the strategy, I need to reset the points for most of them. ---
**Author:** ![npracht](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/npracht/32/240_2.png) [@npracht](https://forum.mautic.org/u/npracht)\ **Post date:** [December 13, 2023, 7:07am UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249/6 "2023-12-13T07:07:37Z")
Hello, Today you cannot set negative points due to inactivity from point triggers/actions (we are working on it at Webmecanik, we’ll share it with community afterwards as always). Nevertheless, i think you can achieve it with segmentation and campaigns: 1. Segment with date last active \< your date 2. Campaign on this segment with Action to update contact field values and you can set Points to 0. Have a nice day, N. ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [December 13, 2023, 7:30am UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249/7 "2023-12-13T07:30:03Z")
As of today I would use a little LowCode application and do it via the API regularly. All data is available via API and a little Automation in Tape can take care about that. > **[How to connect Mautic with Tape](https://community.tapeapp.com/t/how-to-connect-mautic-with-tape/294)** > > Mautic is one of the most popular open source marketing automation solutions on the market. This guide provides insights into how a basic integration between Mautic and Tape can be leveraged to sync contacts between both systems and leverage the... Let me know if you need help with completely integrating it. ---
**Author:** ![FelipeVilas](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/felipevilas/32/11057_2.png) [@FelipeVilas](https://forum.mautic.org/u/FelipeVilas)\ **Post date:** [December 13, 2023, 9:10pm UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249/8 "2023-12-13T21:10:02Z")
Thank you so much, it worked perfectly. Guys, since I had this doubt and will probably have others, as I am a beginner, I decided to create a Customized GPT Expert in Mautic. I will share it with you here and create a post for the rest of the community. This GPT has access to all this information: Mautic Documentation: [Mautic Documentation | Mautic](https://docs.mautic.org/en) Mautic Website: [https://www.mautic.org/](https://www.mautic.org/) Mautic Case Studies: [Mautic Case Studies - Mautic Community](https://www.mautic.org/case-studies) Mautic Knowledge: [https://kb.mautic.org/](https://kb.mautic.org/) I plan to further develop it and adapt it better to the needs. GPT Link [https://chat.openai.com/g/g-nHtGcjp5k-mautic-expert](https://chat.openai.com/g/g-nHtGcjp5k-mautic-expert) Please note, to use this GPT, you need to have GPT Plus. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [December 14, 2023, 5:37am UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249/9 "2023-12-14T05:37:43Z")
Hi, this is an existing feature in Mautic. Update contact campaign action lets you overwrite the point value. Just add zero in there and points are zeroed 😉 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [December 15, 2023, 5:38pm UTC](https://forum.mautic.org/t/reset-contacts-lead-points-to-zero-after-a-period-on-inactivity/18249/10 "2023-12-15T17:38:35Z")
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