# Response Monitoring does not work

**URL:** <https://forum.mautic.org/t/response-monitoring-does-not-work/18117>\
**Category:** Product Support\
**Created:** [February 10, 2021, 4:00pm UTC](https://forum.mautic.org/t/response-monitoring-does-not-work/18117 "2021-02-10T16:00:23Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![riannarcizo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/riannarcizo/32/4468_2.png) [@riannarcizo](https://forum.mautic.org/u/riannarcizo)\
**Post date:** [February 10, 2021, 4:00pm UTC](https://forum.mautic.org/t/response-monitoring-does-not-work/18117/1 "2021-02-10T16:00:23Z")

</div>

**Your software**  
My Mautic version is: 3.2.5  
My PHP version is: 7.3.26  
My Database type and version is: Mysql 5.0.12

**Your problem**  
My problem is:

Hello,  
I’m trying to use response tracking, but it’s not working.

I use Goddady’s SMPT and IMAP.

When testing cron via ssh I get the following message:

0 emails processados em {[imap.secureserver.net:993/imap/ssl](http://imap.secureserver.net:993/imap/ssl)}INBOX com o critério UNSEEN

Please, anyone know how to solve this problem?

 ![Captura de Tela 2021-02-10 às 12.07.31](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/98827a9b6f0809d1ec5ce13af3bb34c6bdc7dcd4.png)

 ![Captura de Tela 2021-02-10 às 12.58.46](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/9cb36f015aec98580041c10cbb61a3c6c4db9144.png)

 ![Captura de Tela 2021-02-10 às 12.59.29](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/4f8eb495487dbc7eac1ae4052c3a786cbec191d5.png)

**These errors are showing in the log:**

[2021-02-10 10:12:35] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.1”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 10:12:35] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 10:12:35] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0-beta2”,“stability”:“beta”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 13:21:29] mautic.NOTICE: PHP Notice - SessionHandler::gc(): ps\_files\_cleanup\_dir: opendir(/var/lib/php/sessions) failed: Permission denied (13) - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/vendor/symfony/http-foundation/Session/Storage/Handler/StrictSessionHandler.php - at line 101 {“maxlifetime”:1440}   
[2021-02-10 11:21:01] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.4”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.3”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.2”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.2-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.1”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.0”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.0-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 11:21:02] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.2”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.2-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.1”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.1-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.0”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.0-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.2”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.2-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 11:21:03] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.1”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 11:21:04] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 11:21:04] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0-beta2”,“stability”:“beta”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.4”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.3”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.2”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.2-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.1”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.0”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.2.0-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.4.99”,“minimum\_mautic\_version”:“3.1.0”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.2”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.2-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.1”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.1-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:34] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.0”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.1.0-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.2”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.2-rc”,“stability”:“rc”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.1”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0”,“stability”:“stable”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}   
[2021-02-10 12:48:35] mautic.NOTICE: PHP Notice - Undefined index: show\_php\_version\_warning\_if\_under - in file /home/369094.cloudwaysapps.com/wbhzdwazfp/public\_html/app/bundles/CoreBundle/Release/Metadata.php - at line 82 {“metadata”:{“version”:“3.0.0-beta2”,“stability”:“beta”,“minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99”,“minimum\_mautic\_version”:“3.0.0-alpha”,“announcement\_url”:""}}

**Steps I have tried to fix the problem:**

I migrated from Gsuite to Godday.

I did a new Mautic installation.

I started using Goddady’s SMTP and IMAP instead of SES.

I cleared the cache

Reset Mautic file permissions

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<div class="post-metadata">

**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [February 10, 2021, 8:41pm UTC](https://forum.mautic.org/t/response-monitoring-does-not-work/18117/2 "2021-02-10T20:41:01Z")

</div>

> [@riannarcizo](#):
>
> minimum\_php\_version”:“7.2.21”,“maximum\_php\_version”:“7.3.99

Check CLI PHP version.  
Also check [Requirements - Mautic Community](https://www.mautic.org/download/requirements) for minimum requirements for Database Server.

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<div class="post-metadata">

**Author:** ![riannarcizo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/riannarcizo/32/4468_2.png) [@riannarcizo](https://forum.mautic.org/u/riannarcizo)\
**Post date:** [February 10, 2021, 9:36pm UTC](https://forum.mautic.org/t/response-monitoring-does-not-work/18117/3 "2021-02-10T21:36:23Z")

</div>

Thanks for the answer.

These are like my server settings in the cloud.

![Captura de Tela 2021-02-10 às 18.34.05](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/3ebca644b0ec056e1b989bc2c80e0b54fc537aa3.png)

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<div class="post-metadata">

**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\
**Post date:** [February 10, 2021, 9:54pm UTC](https://forum.mautic.org/t/response-monitoring-does-not-work/18117/4 "2021-02-10T21:54:53Z")

</div>

when you run the command php -v in ssh what does the output say?

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<div class="post-metadata">

**Author:** ![riannarcizo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/riannarcizo/32/4468_2.png) [@riannarcizo](https://forum.mautic.org/u/riannarcizo)\
**Post date:** [February 11, 2021, 1:53pm UTC](https://forum.mautic.org/t/response-monitoring-does-not-work/18117/5 "2021-02-11T13:53:10Z")

</div>

Hello EJL  
Thank you so much for everything!

When I use the command this is the way out.

 ![Captura de Tela 2021-02-11 às 10.51.48](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/5f95c0b8769937602a3ddfbec80b7db06e772011.png)

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**Author:** ![riannarcizo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/riannarcizo/32/4468_2.png) [@riannarcizo](https://forum.mautic.org/u/riannarcizo)\
**Post date:** [February 12, 2021, 2:51pm UTC](https://forum.mautic.org/t/response-monitoring-does-not-work/18117/6 "2021-02-12T14:51:45Z")

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I managed to solve it. It was missing the e-mail address of the monitored box in “Custom Retun Path” for Mautic to check e-mails.