# Same segment but different communication?

**URL:** <https://forum.mautic.org/t/same-segment-but-different-communication/23285>\
**Category:** General Discussion\
**Created:** [March 25, 2022, 5:11am UTC](https://forum.mautic.org/t/same-segment-but-different-communication/23285 "2022-03-25T05:11:54Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Chris76](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris76/32/522_2.png) [@Chris76](https://forum.mautic.org/u/Chris76)\
**Post date:** [March 25, 2022, 5:11am UTC](https://forum.mautic.org/t/same-segment-but-different-communication/23285/1 "2022-03-25T05:11:54Z")

</div>

Hello,

how to do this:  
In my lead qualification phase, I’ve got lead a in the segment x.  
The lead has not engaged yet.  
Then, the lead does something and the communication should change.

What I’ve done now is the following:  
Segments + Stages  
So I’ve got 2 segments and the lead would get into the “next” segment after engaging.  
The segments filter by stage.

The issue that I’m having now is:  
The engagement is a form. But the form cannot modify the stage.

> [@Form Action Edit Stage](https://forum.mautic.org/t/form-action-edit-stage/15378):
>
> My Idea Is: In the form of actions it would be great if we could adjust the stage. I want to mark those that submit a form as a Lead stage but I can’t. I would have to add to a segment and then build a campaign to adjust the stage. That’s a lot of work for a simple step the form actions could take care of. I think these groups of people would benefit from this idea: Everyone Why I think they would benefit from this idea: Simplify function creation and management.

Maybe I’m using Mautic in a non-intended way?

Thanks,  
Chris

---

<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [March 25, 2022, 9:21am UTC](https://forum.mautic.org/t/same-segment-but-different-communication/23285/2 "2022-03-25T09:21:50Z")

</div>

You can make a campaign, that starts with that form. (Make sure it’s a campaign form)  
Then a campaign action can change the stage.  
Voila  
Joey

---

<div class="post-metadata">

**Author:** ![Chris76](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris76/32/522_2.png) [@Chris76](https://forum.mautic.org/u/Chris76)\
**Post date:** [March 29, 2022, 5:46am UTC](https://forum.mautic.org/t/same-segment-but-different-communication/23285/3 "2022-03-29T05:46:03Z")

</div>

That works indeed, thanks.

---

<div class="post-metadata">

**Author:** ![aglyons](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aglyons/32/2825_2.png) [@aglyons](https://forum.mautic.org/u/aglyons)\
**Post date:** [April 6, 2022, 1:54pm UTC](https://forum.mautic.org/t/same-segment-but-different-communication/23285/4 "2022-04-06T13:54:45Z")

</div>

That solution reads similar to how I described the current process, creating a campaign just to flip a stage. Albeit, skipping the segment part.

> “I would have to add to a segment and then build a campaign to adjust the stage.”

That’s why I submitted the feature request. To avoid all of that.