# Same Timestamp for Contact Identification & Email Read

**URL:** <https://forum.mautic.org/t/same-timestamp-for-contact-identification-email-read/9118>\
**Category:** Product Support\
**Created:** [July 31, 2017, 3:23am UTC](https://forum.mautic.org/t/same-timestamp-for-contact-identification-email-read/9118 "2017-07-31T03:23:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![roysr](https://avatars.discourse-cdn.com/v4/letter/r/f19dbf/32.png) [@roysr](https://forum.mautic.org/u/roysr)\
**Post date:** [July 31, 2017, 3:23am UTC](https://forum.mautic.org/t/same-timestamp-for-contact-identification-email-read/9118/1 "2017-07-31T03:23:26Z")

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Hi All, Is/Are any of you facing issue with Email Tracking.  
  
The timestamp for Contact Created, Identification and Email Read is always the SAME.  
  
This looks like a serious issue to me. Any guidance or help ?.

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**Author:** ![roysr](https://avatars.discourse-cdn.com/v4/letter/r/f19dbf/32.png) [@roysr](https://forum.mautic.org/u/roysr)\
**Post date:** [July 31, 2017, 3:23am UTC](https://forum.mautic.org/t/same-timestamp-for-contact-identification-email-read/9118/2 "2017-07-31T03:23:26Z")

</div>

Hi All, Is/Are any of you facing issue with Email Tracking.  
The timestamp for Contact Created, Identification and Email Read is always the SAME.  
This looks like a serious issue to me. Any guidance or help ?.

---

<div class="post-metadata">

**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [August 1, 2017, 5:32am UTC](https://forum.mautic.org/t/same-timestamp-for-contact-identification-email-read/9118/3 "2017-08-01T05:32:31Z")

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That’s indeed strange. How is the contact added to Mautic? And how is the contact processed?