# save and close, apply not working **URL:** \ **Category:** Product Support\ **Created:** [September 24, 2015, 11:25am UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405 "2015-09-24T11:25:18Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![karthikeyan](https://avatars.discourse-cdn.com/v4/letter/k/898d66/32.png) [@karthikeyan](https://forum.mautic.org/u/karthikeyan)\ **Post date:** [September 24, 2015, 11:25am UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/1 "2015-09-24T11:25:18Z")
just before i download and try mautic but when i try to change the settings its struck up as process and stayed there. if i change the email setting and test the testing done email test send done but when try to save and close or apply it just process. after i close the page and reopen means the exiting settings only shows. ---
**Author:** ![karthikeyan](https://avatars.discourse-cdn.com/v4/letter/k/898d66/32.png) [@karthikeyan](https://forum.mautic.org/u/karthikeyan)\ **Post date:** [September 24, 2015, 11:25am UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/2 "2015-09-24T11:25:18Z")
just before i download and try mautic but when i try to change the settings its struck up as process and stayed there. if i change the email setting and test the testing done email test send done but when try to save and close or apply it just process. after i close the page and reopen means the exiting settings only shows. ---
**Author:** ![karthikeyan](https://avatars.discourse-cdn.com/v4/letter/k/898d66/32.png) [@karthikeyan](https://forum.mautic.org/u/karthikeyan)\ **Post date:** [September 24, 2015, 11:50am UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/3 "2015-09-24T11:50:46Z")
when i try to configuration in settings appy are save and close it just tell please wait… and struck up ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 25, 2015, 5:50am UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/4 "2015-09-25T05:50:18Z")
Any error messages in the logs? ---
**Author:** ![Sokoban](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@Sokoban](https://forum.mautic.org/u/Sokoban)\ **Post date:** [September 29, 2015, 3:22pm UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/5 "2015-09-29T15:22:06Z")
@karthikeyan , I was facing same problem then I’ve changed the hosting service to reseller plan which gives you some better tools due to WHM panel. Otherwise I did not find another way to know if any hosting plan is 100% Mautic compatible. Advise, do not install Mautc via Softaculos (cPanel) because you don’t know if it will run nicely. Do a manual installation so it tells you if you need install any PHP extension or config anything else. ---
**Author:** ![seti](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/seti/32/6477_2.png) [@seti](https://forum.mautic.org/u/seti)\ **Post date:** [September 29, 2015, 5:26pm UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/6 "2015-09-29T17:26:08Z")
I had that kind of problems in the past and was due to permissions, check that you have write permissions on the files under the folder app/config Try chmod -R 777 /config ---
**Author:** ![Sokoban](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@Sokoban](https://forum.mautic.org/u/Sokoban)\ **Post date:** [September 29, 2015, 6:29pm UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/7 "2015-09-29T18:29:08Z")
@seti , I’ve changed permissions to 777 into /app/config via cPanel’s File Manager. ---
**Author:** ![seti](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/seti/32/6477_2.png) [@seti](https://forum.mautic.org/u/seti)\ **Post date:** [September 29, 2015, 6:34pm UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/8 "2015-09-29T18:34:43Z")
Make sure that the file “local.php” also have permissions. I hope this help! ---
**Author:** ![Sokoban](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@Sokoban](https://forum.mautic.org/u/Sokoban)\ **Post date:** [September 29, 2015, 6:46pm UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/9 "2015-09-29T18:46:09Z")
@seti All files into /app/config folder have 0777 permission but did not worked. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 30, 2015, 7:00am UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/10 "2015-09-30T07:00:03Z")
Setting permissions to 777 is considered as server vulnerability. Rather configure the right with user/group for PHP. The only way how to know what is causing the problem is to look in the logs as I suggested before. ---
**Author:** ![truthiness](https://avatars.discourse-cdn.com/v4/letter/t/848f3c/32.png) [@truthiness](https://forum.mautic.org/u/truthiness)\ **Post date:** [October 8, 2015, 4:17am UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/11 "2015-10-08T04:17:08Z")
I was experiencing this problem. I did a manual install & made sure there were no problems detected by Mautic, but the Save&Close/Apply hanging problem persists. The Mautic log is empty except for an error you’ll get if using php5.6. But no errors appear when clicking Save&Close/Apply. However, Chrome’s dev tool throws an error every time Save&Close/Apply button is clicked: ```auto POST http://example.com/mautic/s/emails/new?mauticUserLastActive=1&mauticLastNotificationId=11 403 (Forbidden) libraries.js:670 ``` This is a good sign that the request isn’t even making it to Mautic because it’s being blocked at the server. Many hosting providers use ModSecurity & it can block these requests. Have your provider whitelist your domain & it should fix this problem. ---
**Author:** ![alexb](https://avatars.discourse-cdn.com/v4/letter/a/ecc23a/32.png) [@alexb](https://forum.mautic.org/u/alexb)\ **Post date:** [June 20, 2016, 7:52am UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/12 "2016-06-20T07:52:10Z")
> [@](#): > > Many hosting providers use ModSecurity No, I think everyone with a bit of common sense uses ModSecurity. The real question is: Why don’t coders ever use ModSecurity when developing their software? Is it because they never care to test in an actual live environment on a server (as opposed to running it on their hard drive)? Even though I don’t know much about ModSecurity something tells me that whitelisting the entire domain would be dumb. ---
**Author:** ![iskanderul](https://avatars.discourse-cdn.com/v4/letter/i/8e7dd6/32.png) [@iskanderul](https://forum.mautic.org/u/iskanderul)\ **Post date:** [November 1, 2016, 11:49am UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/13 "2016-11-01T11:49:37Z")
2016, and I have the same problem… ---
**Author:** ![swip](https://avatars.discourse-cdn.com/v4/letter/s/f475e1/32.png) [@swip](https://forum.mautic.org/u/swip)\ **Post date:** [November 1, 2016, 2:01pm UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/14 "2016-11-01T14:01:22Z")
> [@3681:@truthiness](#): > > Many hosting providers use ModSecurity & it can block these requests. Have your provider whitelist your domain & it should fix this problem. Which rule is it triggering? The tracking pixel can also trigger mod\_security blocks. (Check your server error logs, I don’t believe it shows up on Mautic’s log file) White listing an entire domain defeats the purpose of Mod Security. It’s better to adjust the rule rather than a global whitelist. ---
**Author:** ![ladislavsulc](https://avatars.discourse-cdn.com/v4/letter/l/76d3ee/32.png) [@ladislavsulc](https://forum.mautic.org/u/ladislavsulc)\ **Post date:** [January 18, 2017, 1:30pm UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/15 "2017-01-18T13:30:19Z")
Hi, I have the same problem. While installing Mautic the only extension it asked for not being there is some color highlighting in command line. In the log there is just this: [2017-01-18 13:09:37] mautic.WARNING: IP LOOKUP: The file “/home/www/bennu.cz/www/mautic.bennu.cz/app/cache/prod/…/ip\_data/GeoLite2-City.mmdb” does not exist or is not readable. [] [] Resetting the folders to 750 didn’t help either. Any suggestions please? Thank you. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:57pm UTC](https://forum.mautic.org/t/save-and-close-apply-not-working/2405/16 "2020-02-02T22:57:57Z")