# Save & Close Button Not Working

**URL:** <https://forum.mautic.org/t/save-close-button-not-working/31637>\
**Category:** Product Support\
**Created:** [April 11, 2024, 2:02pm UTC](https://forum.mautic.org/t/save-close-button-not-working/31637 "2024-04-11T14:02:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![taxi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/taxi/32/522_2.png) [@taxi](https://forum.mautic.org/u/taxi)\
**Post date:** [April 11, 2024, 2:02pm UTC](https://forum.mautic.org/t/save-close-button-not-working/31637/1 "2024-04-11T14:02:53Z")

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Hello,

The “Save & Close” button is not working. Pressing the Button comes up with the followin error Message: “Your request cold not be processed, please try again”  
And then all buttons are set inactive.

If I want to save my work, I only have the option of the “Save” button.

Same behaviour with the “hook” (Apply changes) in the Builder. When I’m pressing it, the cog wheel is rotating and never stops.  
I have to press the Close button in order to leave the screen.

Is this a bug of Mautic Version 5?

**Your software**  
My Mautic version is: 5.0.3  
My PHP version is: 8.1.27  
My Database type and version is: Ver 15.1 Distrib 10.11.6-MariaDB

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**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\
**Post date:** [April 13, 2024, 8:45am UTC](https://forum.mautic.org/t/save-close-button-not-working/31637/2 "2024-04-13T08:45:43Z")

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Seems to be this issue: [Builder save icon stays spinning, no visual feedback on complete save · Issue #13566 · mautic/mautic · GitHub](https://github.com/mautic/mautic/issues/13566) you may subscribe it in Github to stay informed and add more information, if missing.

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**Author:** ![taxi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/taxi/32/522_2.png) [@taxi](https://forum.mautic.org/u/taxi)\
**Post date:** [April 13, 2024, 9:00am UTC](https://forum.mautic.org/t/save-close-button-not-working/31637/3 "2024-04-13T09:00:10Z")

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Just updated to 5.0.4 and it works now. 🙂

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<div class="post-metadata">

**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\
**Post date:** [April 13, 2024, 9:19am UTC](https://forum.mautic.org/t/save-close-button-not-working/31637/4 "2024-04-13T09:19:07Z")

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Could you please add your experience to the issue, that it is working in 5.0.4 for you, after it was broken in 5.0.3?

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<div class="post-metadata">

**Author:** ![taxi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/taxi/32/522_2.png) [@taxi](https://forum.mautic.org/u/taxi)\
**Post date:** [April 13, 2024, 2:25pm UTC](https://forum.mautic.org/t/save-close-button-not-working/31637/5 "2024-04-13T14:25:35Z")

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I’m trying. I could not login to my Github account…