# schedule email is not sending

**URL:** <https://forum.mautic.org/t/schedule-email-is-not-sending/3385>\
**Category:** Product Support\
**Created:** [February 4, 2016, 2:01pm UTC](https://forum.mautic.org/t/schedule-email-is-not-sending/3385 "2016-02-04T14:01:30Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![girish](https://avatars.discourse-cdn.com/v4/letter/g/e36b37/32.png) [@girish](https://forum.mautic.org/u/girish)\
**Post date:** [February 4, 2016, 2:01pm UTC](https://forum.mautic.org/t/schedule-email-is-not-sending/3385/1 "2016-02-04T14:01:30Z")

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Hey,  
  
I am trying to schedule email email for my campaign but  
  
it seems like The email is not deliver to the Respective person

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**Author:** ![girish](https://avatars.discourse-cdn.com/v4/letter/g/e36b37/32.png) [@girish](https://forum.mautic.org/u/girish)\
**Post date:** [February 4, 2016, 2:01pm UTC](https://forum.mautic.org/t/schedule-email-is-not-sending/3385/2 "2016-02-04T14:01:30Z")

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Hey,  
I am trying to schedule email email for my campaign but  
it seems like The email is not deliver to the Respective person

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<div class="post-metadata">

**Author:** ![girish](https://avatars.discourse-cdn.com/v4/letter/g/e36b37/32.png) [@girish](https://forum.mautic.org/u/girish)\
**Post date:** [February 4, 2016, 2:15pm UTC](https://forum.mautic.org/t/schedule-email-is-not-sending/3385/3 "2016-02-04T14:15:55Z")

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I Got Following Error in Log

[2016-02-04 14:03:35] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. " Log data: ++ Starting Swift\_Transport\_EsmtpTransport \<\< 220 [email-smtp.amazonaws.com](http://email-smtp.amazonaws.com) ESMTP SimpleEmailService-1207641145 aRIlwZ7neeYgGsmetmss \>\> EHLO [127.0.0.1] \<\< [250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok \>\> STARTTLS \<\< 220 Ready to start TLS \>\> EHLO [127.0.0.1] \<\< [250-email-smtp.amazonaws.com](http://250-email-smtp.amazonaws.com) 250-8BITMIME 250-SIZE 10485760 250-STARTTLS 250-AUTH PLAIN LOGIN 250 Ok \>\> AUTH LOGIN \<\< 334 VXNlcm5hbWU6 \>\> QUtJQUpBUlg2MjJMQVdaNU9TM0E= \<\< 334 UGFzc3dvcmQ6 \>\> QWpyeGhxeWVYd0QxRlg0eTVVUGwwWlpXVjFFem8yOElXc05DYTVSMTJNcVg= \<\< 235 Authentication successful. ++ Swift\_Transport\_EsmtpTransport started \>\> MAIL FROM: \<\< 250 Ok \>\> RCPT TO: \<\< 250 Ok \>\> DATA \<\< 354 End data with . \>\> . \<\< 554 Message rejected: Email address is not verified. !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. " [] []

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [February 5, 2016, 10:52am UTC](https://forum.mautic.org/t/schedule-email-is-not-sending/3385/4 "2016-02-05T10:52:15Z")

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```auto
Message rejected: Email address is not verified.
```

It seems like your SMTP service rejects to send emails because the sender email address is not verified. Try to contact provider of your SMTP service (or google around) to find how to verify it.

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**Author:** ![michaelvanburen](https://avatars.discourse-cdn.com/v4/letter/m/f14d63/32.png) [@michaelvanburen](https://forum.mautic.org/u/michaelvanburen)\
**Post date:** [October 6, 2016, 11:09am UTC](https://forum.mautic.org/t/schedule-email-is-not-sending/3385/5 "2016-10-06T11:09:31Z")

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Hello, I have the same problem with Amazon SES. The sending remains in progress and when checking the logs i find this. \< 554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-1: weiuwyei@wyeiuwye.nl !! Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-1: weiuwyei@wyeiuwye.nl " (code: 554)