# Seeking Solution to Error message 500 when Creating form v2.9

**URL:** <https://forum.mautic.org/t/seeking-solution-to-error-message-500-when-creating-form-v2-9/9160>\
**Category:** Product Support\
**Created:** [August 4, 2017, 1:00am UTC](https://forum.mautic.org/t/seeking-solution-to-error-message-500-when-creating-form-v2-9/9160 "2017-08-04T01:00:16Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![jeff](https://avatars.discourse-cdn.com/v4/letter/j/e19b73/32.png) [@jeff](https://forum.mautic.org/u/jeff)\
**Post date:** [August 4, 2017, 1:00am UTC](https://forum.mautic.org/t/seeking-solution-to-error-message-500-when-creating-form-v2-9/9160/1 "2017-08-04T01:00:16Z")

</div>

Greetings Mautic family.  
  
First time poster, I am neither a developer nor programmer so am a bit timid. I also hope I am not breaking any rules…  
  
  
  
Has anyone else had and resolved this issue with version 2.9, when I create a form, the form will disappear and give the error message 500.  
  
Is the bug for the mautic version 2.9? If so how did you resolve it?  
  
  
  
Many thanks

---

<div class="post-metadata">

**Author:** ![jeff](https://avatars.discourse-cdn.com/v4/letter/j/e19b73/32.png) [@jeff](https://forum.mautic.org/u/jeff)\
**Post date:** [August 4, 2017, 1:00am UTC](https://forum.mautic.org/t/seeking-solution-to-error-message-500-when-creating-form-v2-9/9160/2 "2017-08-04T01:00:16Z")

</div>

Greetings Mautic family.  
First time poster, I am neither a developer nor programmer so am a bit timid. I also hope I am not breaking any rules…

Has anyone else had and resolved this issue with version 2.9, when I create a form, the form will disappear and give the error message 500.  
Is the bug for the mautic version 2.9? If so how did you resolve it?

Many thanks

---

<div class="post-metadata">

**Author:** ![jseevers](https://avatars.discourse-cdn.com/v4/letter/j/34f0e0/32.png) [@jseevers](https://forum.mautic.org/u/jseevers)\
**Post date:** [August 4, 2017, 5:22pm UTC](https://forum.mautic.org/t/seeking-solution-to-error-message-500-when-creating-form-v2-9/9160/3 "2017-08-04T17:22:17Z")

</div>

Hey @jeff, thanks for reaching out, and kudos for your first post! There are many different kinds of users of Mautic here, so no problem sharing your challenge. As a best practice, if you can share your workflow, and how you came to have this issue, that will help. For example, where is the Mautic form? Is it a standard form or does it have unique elements? Does it reside on page on your website? Does it work in a Mautic landing page? Have you tried to build a new form? Sharing these additional elements may help you and/or the community determine the source of the issue. Also, you may want to review the issues on Github to see if others have reported a similar challenge. [https://github.com/mautic/mautic/issues](https://github.com/mautic/mautic/issues)

---

<div class="post-metadata">

**Author:** ![jeff](https://avatars.discourse-cdn.com/v4/letter/j/e19b73/32.png) [@jeff](https://forum.mautic.org/u/jeff)\
**Post date:** [September 15, 2017, 7:14pm UTC](https://forum.mautic.org/t/seeking-solution-to-error-message-500-when-creating-form-v2-9/9160/4 "2017-09-15T19:14:46Z")

</div>

Hi @jseevers Thank you very much for the accommodating response. The form is in Mautic. My hope is to embed/use it on my site.

In the mean time I will comb through the github resource. Many thanks.