# Segment broke again - box not appearing after selecting an action **URL:** \ **Category:** Mautic 4 Install/Upgrade Support\ **Created:** [April 21, 2022, 6:44pm UTC](https://forum.mautic.org/t/segment-broke-again-box-not-appearing-after-selecting-an-action/23842 "2022-04-21T18:44:05Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [April 21, 2022, 6:44pm UTC](https://forum.mautic.org/t/segment-broke-again-box-not-appearing-after-selecting-an-action/23842/1 "2022-04-21T18:44:06Z")
**Your software** _My PHP version is_ :7.4 _My MySQL/MariaDB version is_ (delete as applicable): MySQL/MariaDB version MySQL 5+ **Updating/Installing Errors** _I am_ (delete as applicable): Installing / Updating Composer command line _Upgrading/installing via_ (delete as applicable) : Web / Command Line _These errors are showing in the installer_ : No error log _These errors are showing in the Mautic log_ : No eerror log **Your problem** _My problem is_ : Segment filtering is broken again. When I select an action then second box will not appear for me to select like or contains etc _Steps I have tried to fix the problem_ : This same problem had happened before and it came back again ---
**Author:** ![pierre\_a](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pierre_a/32/7031_2.png) [@pierre\_a](https://forum.mautic.org/u/pierre_a)\ **Post date:** [April 21, 2022, 8:26pm UTC](https://forum.mautic.org/t/segment-broke-again-box-not-appearing-after-selecting-an-action/23842/2 "2022-04-21T20:26:22Z")
Hello @techbill, What is your Mautic version? Pierre ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [April 21, 2022, 8:55pm UTC](https://forum.mautic.org/t/segment-broke-again-box-not-appearing-after-selecting-an-action/23842/3 "2022-04-21T20:55:51Z")
It’s version 4.2.1 This isn’t the first time it happened to me … > [@Contact Segment using tag working on compose Mautic instal?](https://forum.mautic.org/t/contact-segment-using-tag-working-on-compose-mautic-instal/22972/8): > > My original install was mySQL 5.6. New Mautic versions require 5.7. Hosting provider could not give me a timeframe for updating. That also was stopping me from updating my PHP to 7.4. (My Mautic version on my hosting account was 3.2.4)… In my original Mautic install, the segment filtering worked as you would expect it to. I tried the same command … it didn’t fix it this time … I even emptied the cache too ---
**Author:** ![pierre\_a](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pierre_a/32/7031_2.png) [@pierre\_a](https://forum.mautic.org/u/pierre_a)\ **Post date:** [April 22, 2022, 12:44pm UTC](https://forum.mautic.org/t/segment-broke-again-box-not-appearing-after-selecting-an-action/23842/4 "2022-04-22T12:44:50Z")
Hello @techbill, Can you purge your Mautic cache and browser cahce and retry? Pierre ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [April 22, 2022, 1:23pm UTC](https://forum.mautic.org/t/segment-broke-again-box-not-appearing-after-selecting-an-action/23842/5 "2022-04-22T13:23:26Z")
That fixes it … Why do this issue keep coming up that I have to keep purging my Mautic and browser cache to fix it? ---
**Author:** ![pierre\_a](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/pierre_a/32/7031_2.png) [@pierre\_a](https://forum.mautic.org/u/pierre_a)\ **Post date:** [April 25, 2022, 1:10pm UTC](https://forum.mautic.org/t/segment-broke-again-box-not-appearing-after-selecting-an-action/23842/6 "2022-04-25T13:10:38Z")
> [@techbill](#): > > Why do this issue keep coming up that I have to keep purging my Mautic and browser cache to fix it? It’s a good question. 🙂 Pierre