# Segment counter displaying wrong number

**URL:** <https://forum.mautic.org/t/segment-counter-displaying-wrong-number/6551>\
**Category:** Product Support\
**Created:** [November 15, 2016, 9:07pm UTC](https://forum.mautic.org/t/segment-counter-displaying-wrong-number/6551 "2016-11-15T21:07:48Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![trafiko](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@trafiko](https://forum.mautic.org/u/trafiko)\
**Post date:** [November 15, 2016, 9:07pm UTC](https://forum.mautic.org/t/segment-counter-displaying-wrong-number/6551/1 "2016-11-15T21:07:48Z")

</div>

Hello! I’m having an odd issue. When creating a segment, I see in it’s counter that it matches 17 contacts, however, when clicking on it, I see 2 contacts in the results (which us the correct result for that segmentation). Why may the counter not work properly?  
  
  
  
Example:  
  
Counter: [https://www.evernote.com/l/AYauurXgaVFDd6T5NQoOdk1SDgnc-1CETuA](https://www.evernote.com/l/AYauurXgaVFDd6T5NQoOdk1SDgnc-1CETuA)  
  
Results: [https://www.evernote.com/l/AYarKQGMYyRDwoqc2WBNjOmD\_wMyMFVDGAU](https://www.evernote.com/l/AYarKQGMYyRDwoqc2WBNjOmD_wMyMFVDGAU)  
  
  
  
Thanks!!  
  
Ricardo

---

<div class="post-metadata">

**Author:** ![trafiko](https://avatars.discourse-cdn.com/v4/letter/t/7ba0ec/32.png) [@trafiko](https://forum.mautic.org/u/trafiko)\
**Post date:** [November 15, 2016, 9:07pm UTC](https://forum.mautic.org/t/segment-counter-displaying-wrong-number/6551/2 "2016-11-15T21:07:48Z")

</div>

Hello! I’m having an odd issue. When creating a segment, I see in it’s counter that it matches 17 contacts, however, when clicking on it, I see 2 contacts in the results (which us the correct result for that segmentation). Why may the counter not work properly?

Example:  
Counter: [https://www.evernote.com/l/AYauurXgaVFDd6T5NQoOdk1SDgnc-1CETuA](https://www.evernote.com/l/AYauurXgaVFDd6T5NQoOdk1SDgnc-1CETuA)  
Results: [https://www.evernote.com/l/AYarKQGMYyRDwoqc2WBNjOmD\_wMyMFVDGAU](https://www.evernote.com/l/AYarKQGMYyRDwoqc2WBNjOmD_wMyMFVDGAU)

Thanks!!  
Ricardo

---

<div class="post-metadata">

**Author:** ![breixo.marino](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/breixo.marino/32/1341_2.png) [@breixo.marino](https://forum.mautic.org/u/breixo.marino)\
**Post date:** [February 17, 2021, 12:54pm UTC](https://forum.mautic.org/t/segment-counter-displaying-wrong-number/6551/3 "2021-02-17T12:54:42Z")

</div>

Hi, I know this thread is quite old, but found no other related topic.

Same issue here.  
Contact number doesn’t match between Segment list and the contact list filtered by this segment.  
Tested if this has to do with:

- Deleted contacts
- Removed from segment contacts
- “Do not contact” contacts

They work as expected, any idea why the counter does not display the correct number?  
Thanks!