# Segment filtering does not work

**URL:** <https://forum.mautic.org/t/segment-filtering-does-not-work/4739>\
**Category:** Product Support\
**Created:** [August 3, 2016, 4:57pm UTC](https://forum.mautic.org/t/segment-filtering-does-not-work/4739 "2016-08-03T16:57:00Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![pathrider](https://avatars.discourse-cdn.com/v4/letter/p/ee59a6/32.png) [@pathrider](https://forum.mautic.org/u/pathrider)\
**Post date:** [August 3, 2016, 4:57pm UTC](https://forum.mautic.org/t/segment-filtering-does-not-work/4739/1 "2016-08-03T16:57:00Z")

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I have set up a segment that filters on two fields. One field is “Company” where Company equals a specific company and the other field is a custom field “Campaign” where Campaign equals “Outsourcing”. No contacts get selected. We have run cronjobs and have cleared out the cache without success. I have a second segment that is set up similarly and also no contacts are found. Any ideas what we are doing wrong? When I tested this before, this filtering worked without trouble. Now it doesn’t work when I want to do it for real.

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**Author:** ![pathrider](https://avatars.discourse-cdn.com/v4/letter/p/ee59a6/32.png) [@pathrider](https://forum.mautic.org/u/pathrider)\
**Post date:** [August 3, 2016, 4:57pm UTC](https://forum.mautic.org/t/segment-filtering-does-not-work/4739/2 "2016-08-03T16:57:00Z")

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I have set up a segment that filters on two fields. One field is “Company” where Company equals a specific company and the other field is a custom field “Campaign” where Campaign equals “Outsourcing”. No contacts get selected. We have run cronjobs and have cleared out the cache without success. I have a second segment that is set up similarly and also no contacts are found. Any ideas what we are doing wrong? When I tested this before, this filtering worked without trouble. Now it doesn’t work when I want to do it for real.

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**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\
**Post date:** [August 3, 2016, 7:51pm UTC](https://forum.mautic.org/t/segment-filtering-does-not-work/4739/3 "2016-08-03T19:51:38Z")

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You have to run the Cron job to update segments list @pathrider

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**Author:** ![derrickgupta](https://avatars.discourse-cdn.com/v4/letter/d/58f4c7/32.png) [@derrickgupta](https://forum.mautic.org/u/derrickgupta)\
**Post date:** [July 13, 2017, 2:11pm UTC](https://forum.mautic.org/t/segment-filtering-does-not-work/4739/4 "2017-07-13T14:11:08Z")

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I am also facing same problem. i want to filter all “CIO” from my master contact list. I build filter but contacts are not adding in this segment. any idea about this?