# Segment grows but sending is stuck on september

**URL:** <https://forum.mautic.org/t/segment-grows-but-sending-is-stuck-on-september/37396>\
**Category:** Mautic 6 Install/Upgrade Support\
**Created:** [February 19, 2026, 10:39am UTC](https://forum.mautic.org/t/segment-grows-but-sending-is-stuck-on-september/37396 "2026-02-19T10:39:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ggrey](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ggrey/32/13778_2.png) [@ggrey](https://forum.mautic.org/u/ggrey)\
**Post date:** [February 19, 2026, 10:39am UTC](https://forum.mautic.org/t/segment-grows-but-sending-is-stuck-on-september/37396/1 "2026-02-19T10:39:26Z")

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**Your software**  
My Mautic version is: 6.0.6  
My PHP version is: 8.1  
My Database type and version is: 11.2.6-MariaDB-ubu2204

**Your problem**  
My problem is:

Hi, I have noticed that since upgrading to v6 from 5 back in sept/oct, the number of emails sent to a specific segment is always the same, despite the segment user growing.

I run a zappier script which includes email addresses from purchases via stripe onto the segment, but when creating newsletters (channels \> email) and including the segment, number is always 412 despite the segment being over 450 and growing.

I have this line in the cron

#segment update  
0 \* \* \* \* php /var/www/html/bin/console mautic:segments:update \> /dev/null 2\>&1

Am I doing anything wrong? As said, this was fine till the latest upgrade, and contacts were been added regularly till then. I can confirm they are not in the unsubscribed list.

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<div class="post-metadata">

**Author:** ![deepvyas](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deepvyas/32/12466_2.png) [@deepvyas](https://forum.mautic.org/u/deepvyas)\
**Post date:** [February 20, 2026, 2:46pm UTC](https://forum.mautic.org/t/segment-grows-but-sending-is-stuck-on-september/37396/2 "2026-02-20T14:46:40Z")

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> [@ggrey](#):
>
> I run a zappier script which includes email addresses from purchases via stripe onto the segment, but when creating newsletters (channels \> email) and including the segment, number is always 412 despite the segment being over 450 and growing.

How did you check ?  
Seems that’s it not pulling the status ‘stripe‘ for user in database.
