# Segment not working - tags help! **URL:** \ **Category:** Product Support\ **Created:** [March 9, 2021, 8:25pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503 "2021-03-09T20:25:33Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![antoniodap](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/antoniodap/32/494_2.png) [@antoniodap](https://forum.mautic.org/u/antoniodap)\ **Post date:** [March 9, 2021, 8:25pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/1 "2021-03-09T20:25:34Z")
**Your software** My Mautic version is: 3.0 My PHP version is: 7.4.3 My Database type and version is: My problem is: Hi guys I have been searching google and the forum for several hours for a solution. I don’t understand why when I create a segment it doesn’t find any tags. It seems to be a cron problem. But the cron is set as your guide. Can I ask for some help? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 10, 2021, 12:00pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/2 "2021-03-10T12:00:40Z")
Hi, there are many setup guides, I created this one: > **[Ultimate guide to Mautic cronjobs – Joey Keller](https://joeykeller.com/ultimate-guide-to-mautic-cronjobs/)** Make sure you are using /bin/ instead of /app/ if you are on 3.0+ ---
**Author:** ![antoniodap](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/antoniodap/32/494_2.png) [@antoniodap](https://forum.mautic.org/u/antoniodap)\ **Post date:** [March 10, 2021, 12:22pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/3 "2021-03-10T12:22:38Z")
joey thank you for your reply. I have installed mautic with version 7.4 of php. I don’t have cpanel on this server. I have run the configuration but nothing, my segments are empty=( ![Schermata 2021-03-10 alle 12.20.24](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/019bfd76c9276c6eadca3c29eadf5b020215ce3d.jpeg) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 10, 2021, 12:24pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/4 "2021-03-10T12:24:30Z")
Hi, Great we are getting closer. - When you manually enter the command in SSH, what is the response? (remove the dev/null part from the end) - Is your Mautic installed into /var/www/html/mautic ? Thx, J ---
**Author:** ![antoniodap](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/antoniodap/32/494_2.png) [@antoniodap](https://forum.mautic.org/u/antoniodap)\ **Post date:** [March 10, 2021, 1:53pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/5 "2021-03-10T13:53:32Z")
Hi Joeyk, - List item yes I put manually enter the command in SSH in /etc/crontab - List item is correct man =) is correct php /var… I have directory php7.4 🙂 ![Schermata 2021-03-10 alle 13.51.25](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0a89f4460aae1910626d70965673c3b57df700b5.jpeg) ---
**Author:** ![martinkiely](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/martinkiely/32/2651_2.png) [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Post date:** [March 10, 2021, 2:10pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/6 "2021-03-10T14:10:15Z")
Hi - The following may help. I resolved a cron issue posted in another thread. Read extract below. * * * Hi Joey, I’m checking the crons but noticed that on your webpage you use singular terms for segment and broadcast: /bin/console mautic:segment:update /bin/console mautic:broadcast:send Mautic Documentation shows plural terms for segment and broadcast: /bin/console mautic:segments:update /bin/console mautic:broadcasts:send Which set are correct? **UPDATE** I ran the cron with the settings suggested on your webpage /bin/console mautic:segment:update /bin/console mautic:broadcast:send Campaign and Segment emails are being received now. I think that Mautic Doc may need to be updated to reflect the correct cron settings. Also I think that the memory errors have stopped. I’ll monitor and can update later. All good for now. Thanks for your all your help with this. ---
**Author:** ![antoniodap](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/antoniodap/32/494_2.png) [@antoniodap](https://forum.mautic.org/u/antoniodap)\ **Post date:** [March 10, 2021, 2:58pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/7 "2021-03-10T14:58:25Z")
Hi Martinkiely , update this . but not working segment ![Schermata 2021-03-10 alle 14.54.15](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/b1522f3ff857946ede5b7543e87db8616873f558.jpeg) can you help me? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 10, 2021, 3:09pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/8 "2021-03-10T15:09:24Z")
Hi, What is the output of this command? `php /var/www/html/mautic/bin/console mautic:segment:update` Plz run it in ssh as a command. ? ---
**Author:** ![antoniodap](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/antoniodap/32/494_2.png) [@antoniodap](https://forum.mautic.org/u/antoniodap)\ **Post date:** [March 10, 2021, 3:56pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/10 "2021-03-10T15:56:30Z")
This is the result o.o ![Schermata 2021-03-10 alle 15.55.28](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/db784f84fe3d3f12dcf00d5374e40c63882914a9.jpeg) update the crontab =) ---
**Author:** ![antoniodap](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/antoniodap/32/494_2.png) [@antoniodap](https://forum.mautic.org/u/antoniodap)\ **Post date:** [March 10, 2021, 4:05pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/11 "2021-03-10T16:05:56Z")
Sorry man my installer in **/var/www/mautic** ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 10, 2021, 5:08pm UTC](https://forum.mautic.org/t/segment-not-working-tags-help/18503/12 "2021-03-10T17:08:35Z")
So your segment is not being rebuilt, because you have a general SQL error…